Our Knowledge Library.

Stay abreast of key trends, new strategies, and relevant research, all curated by our leading industry experts.

Latest blog posts.

December 7, 2017

Push Notifications – The Future of Digital Communications for Banks?

Your customers are busy people. They have numerous apps and are constantly bombarded with information, offers and advice. Push notifications are a great way to grab their attention.
November 30, 2017

If the customer’s always right, then it’s time to start listening to them

As the old adage goes, the customer – no matter how difficult they’re being – is always right. Of course there’s no accounting for an individual’s particular preferences for what constitutes good customer service, but at the end of the day, that’s a service provider’s problem, not the customers.
November 28, 2017

All set to deliver a sparkling customer experience this Christmas?

Are you all set to deliver a sparkling customer experience this Christmas? Read Engage Hub’s tips to help your business thrive this festive season.
November 21, 2017

What is real-time interaction management (RTIM) and should you care?

Customers today expect highly personalised digital experiences. Here we explore the real-time interaction (RTIM) phenomenon and explain how it delivers just that.

Customer Success Stories.


We’re happiest when our customers are happy. That’s why we proudly promote our comprehensive library of case studies that feature advocates from sectors such as retail, financial services, logistics and mobile network operators. Take a look at how some of the world’s biggest brands are using cross-channel conversations to improve operational efficiency and cultivate customer engagement.

Whitepapers & Guides.


We’re more than just a global technology provider of customer engagement solutions. We’re leading the way with innovative solutions and ideas that are transforming the mobile communications landscape. Some of these ideas have made it into our whitepapers and they’ve proven to be very popular – take a look for yourself.

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Webinars.


Our webinars typically last 30 minutes, during this time subject matter experts explain how enterprises can use state of the art mobile technology to solve their complex business challenges.

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Research.


We ensure we are constantly expanding our understanding of customer needs, we do this through commissioning research. Our research covers a wide variety of topics from retail consumer delivery demands to the latest trends in consumer preference for digital banking. Make sure you take a look at our latest research.

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