Connected Customer Journeys Contact Centre Automation AI-powered Journeys Data Orchestration Cross-Channel Communications

We Revolutionise

At Engage Hub, we empower organisations to effortlessly automate highly scalable, one-to-one personalised communications - delivering meaningful, value-driven experiences for your customers across every channel.

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monthly interactions

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operational cost savings
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average call deflection due
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Pts

Increase in Customer Effort Score (CES)

Power your customer journeys with our cloud-based AI platform

Disjointed experiences damage your business. Map, visualise, automate and optimise customer interactions – driving ROI, boosting cost savings, eliminating bottlenecks and streamlining the customer experience

JOURNEY ORCHESTRATION

Fight rising costs with AI-powered automation and self-service. Deflecting calls, capturing customer intent and freeing up agent time for high-value interactions, you’ll improve efficiencies and exceed customer expectations.

Contact Centre Automation

Seamlessly orchestrate communications and build relationships across all channels – with personalised, relevant messages that meet customer needs and boost campaign success.

Cross-channel Orchestration

Intuitive & effective
in-house AI

AI is at the heart of all we do. We understand your challenges and have built intelligent solutions to help you overcome them.

Our native AI platform powers customer journeys, drives cost savings, improves operational efficiencies and supercharges the customer experience – and helps intuitively select solutions that work for your business. And by providing a bird’s eye view of every customer interaction, Engage Hub’s Customer Journey Tracker sets us apart from other providers – or so we’re told by our customers!

We’ve received a multitude of awards for the incredible results our solutions generate – across sectors including financial servicesretail and logisticsmobile network operators and government.

Agile and scalable, our AI-powered solutions are cost-effective and quick to deploy. And there’s no need to rip and replace your existing systems – instead, seamlessly access and combine all data from existing legacy systems and infrastructure, using our pre-built or custom-built integrations to power your customer journeys.

Industry experts, security specialists

With a proven track record supporting some of the world’s most successful brands, we’ve been consistently recognised in prestigious industry reports, including those by Forrester and Gartner.

We’re serious about data security – yours and your customers’. Officially certified for ISO 27001, PCI and GDPR regulations, we take pride in seamlessly protecting data at every step.

Plus, we prioritise partnerships. Collaborating with world-leading CRM, ERP, contact centre and payment providers, we make it easier for you to drive customer service innovations.

And with a dedicated professional services team to guide you from first contact to development, go-live and beyond, we make it simple to maximise value, meet your KPIs and drive business growth.

“Engage Hub is a good fit for companies looking to stand up journey automation in a very short period of time to improve the experiences customers have with call centre agents or boost engagement in customer lifecycle programs.”

The Forrester Wave(TM):

Journey Orchestration Platforms, Q2 2020

"Engage Hub has helped us drastically improve our end-to-end customer journeys, providing real-time access to customer insight, enabling our customers to self-service when they want and how they want, boosting operational efficiency by freeing the agents to focus on more complex queries."

Head of Customer Journeys

Tier 1 Irish Bank

“Engage Hub’s AI-powered Cross-Channel Contact Automation solution has enabled over 30% of customers to self-serve their enquiry, subsequently allowing the agent to focus on more complex queries and vulnerable customers.”

Head of Call Centre

Top UK Retailer

“Before working with Three Communicate, Engage Hub’s strategic partner, many of our customer communications and data was in silos, with completely manual processes. Thanks to more integrated and automated approach, we have been able to save at least 6 hours a week on our outbound communications and use customer data in a more efficient way to deliver personalised experience to our customers.”

Paul Mulhall Communications and Digital Marketing Manager

Greyhound Recycling

"Engage Hub team and their platform are instrumental in supporting our business-critical and high volume operations on a daily basis. The implementation of new services has been far superior to other providers. They have delivered all requirements seamlessly, on schedule and importantly, within budget."

Ian Flynn Business Product Manager

Three Ireland

"We needed a solution that improved customer communications while giving us the reporting functionality and scalability the business needed. Engage Hub was the only provider that could meet our wide range of requirements."

Continuous Improvement Manager

Top UK Logistic Provider

"We were looking for an industry-leading solution that will enable us to drive new revenue streams as a part of our innovative data monetisation strategy. Engage Hub’s solution easily met the level of sophistication and scale we required.”

Renato Ciuchini Head of Strategy and Transformation

TIM