London, UK, 10th April 2024 – Engage Hub, the data-driven journey orchestration company, announced today that it has won the award for providing cutting-edge, AI-powered technology which delivers an exceptional ‘Customer Experience’ at the Sainsbury’s Tech Supplier Awards 2024.
This is Engage Hub’s second recognition by Sainsbury’s, having previously won the award for the best innovation delivered by a ‘Technology Supplier’ at their Tech Peak Performance Awards 2022, recognising our contribution to the retailer’s contact centre transformation.
Ray Tierney, CEO at Engage Hub, comments on the win: “We are delighted to win the Sainsbury’s Tech Supplier award for customer experience – championing the pioneering work we do together in the contact centre and customer service automation space.
Ray adds, “Through 10 years of collaboration, Sainsbury’s has been able to boost customer centricity in its service approach, through self-service, automation and personalisation, to ensure customers receive a better experience and achieve their desired outcomes more efficiently.”
Simon Brennan, VP Sales Europe at Engage Hub concludes: “By supporting Sainsbury’s on their contact centre transformation journey, we are helping them connect with customers and achieve key business priorities. Winning this ‘Customer Experience’ award is testament to the incredible work the team at Engage Hub and our Sainsbury’s counterparts category have delivered, leading us to this achievement.”
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Engage Hub’s contact centre automation solutions provided Sainsbury’s with the flexibility they required to deliver services that meet evolving customer needs, behaviours, and expectations. Get in touch to find out more.