Generative AI & Other Disruptive Technologies:

How To Keep Your Contact Centre Secure

Looking to implement a strong framework for Generative AI at your contact centre? The revolution is here – and business leaders, employees and consumers are abuzz with excitement. The word on everyone’s lips? ChatGPT.

However, it is key to consider the potential security and data privacy issues surrounding the latest disruptive technologies – and take steps to mitigate them.

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Download this guide to:

  • Uncover the security risks surrounding AI-powered tools like ChatGPT
  • Explore ways to protect your data
  • Outline how to set up a robust foundation for Generative AI
  • Learn about how we help protect customer data while optimising the customer and agent experience