- Products
Products
- Journey OrchestrationUse journey orchestration to tailor individual journeys for every customer based on their previous behaviour
- Journey AutomationWith journey automation you can treat each customer as an individual by creating meaningful experiences throughout the entire lifecycle.
- Conversational IVRDeflect calls using our native NLP-driven conversational IVR for a consistent customer service with a human like experience.
- AI ChatbotRevolutionise customer service by transforming all channels into efficient, cost-effective, self-service solutions.
- Cross Channel MarketingCommunicate with customers at the right time, on the right channel, in a seamless and personalised way with Cross Channel Marketing
- IntegrationsOrchestrate all interactions with your existing back-end systems, cloud applications, and partner services.
- Industries
Industries
- Financial ServicesDrive cost savings while improving customer experience through automation.
- Retail & LogisticsDeliver hyper-personalised communications to your customers to streamline from purchase to delivery.
- TelecommunicationsHarness new technologies to protect ARPU and drive new revenue streams in a competitive market.
- Energy & UtilitiesDrive engagement and retention with cost-effective digital transformation.
- Solutions
Solutions
- Digital Self-serviceProvide digital customer support to deflect calls and take pressure off your call centre.
- Call Centre OptimisationDrive significant cost reduction in your call centre by deflecting calls and automating first-line support.
- Emergency Management ServicesSupport your customers and employees during difficult times with cross-channel real-time engagement.
- Consent Management SystemManage customers opt-in consent preferences with ease and in real-time.
- Intelligent CollectionsAutomate comunications and payments to streamline and increase collections.
- Regulatory Change Management (RegSolv)Connect, automate and track regulatory change management requirements by using our automation-driven solution.
- Resources
Resources
- WhitepapersDownload our comprehensive set of guides and reports on industry trends and new products shaping CX and journey orchestration.
- VideosExplore our videos library to see how we can support you and your business.
- WebinarsWatch as our team of experts and guests discuss the latest in CX developments and technological innovations.
- BlogsBrowse our library of insights, trends and ideas on CX and journey orchestration.
- News and PressDiscover how businesses across the globe are using our solutions to revolutionise CX.
- Case studiesKeep up to date with Engage Hub’s latest news, forthcoming events and industry developments.
- Request a demo
Privacy Policy
Engage Hub Ltd (“We”) are committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We use cookies to ensure that we give you the best experience on our website. Read our Cookie policy, Privacy policy and Terms and Conditions to understand more about which cookies we use and how we use them. By ignoring the cookie consent dialog and continuing to use the website you consent to use all cookies.
For the purpose of the Data Protection Act 1998 (“Act”), and from the 25 May 2018, the EU General Data Protection Regulation 2016/679 (the GDPR), the data controller is Engage Hub Ltd of 86-90 Paul Street, London,EC2A 4NE.
If you have any queries regarding our use of your data or this policy or you would like to make a request to exercise any of your legal rights, please refer to the contact information below.
Information we may collect from you
We may collect and process the following data about you:
- Information you give us.
- You may give us information by filling in forms on our site engagehub.com (the Site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service(s), participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, submit contact details, job application or signup for email newsletters, and when you report a problem with our site.The information you give us may include your name, address, e-mail address and phone number, job tile or company of employment.
- If You fail to provide personal data which We need to provide the Service then We may not be able to perform the contract We have with You. You are responsible for ensuring that the personal data which you give us is accurate and up to date.
- Information we collect about you
- We may automatically collect certain technical information from your computer or mobile device when you visit engagehub.com. This technical information consists of: Your internet protocol address, your browser type, your operating system, the pages you view on the Site, and the search terms you enter on the Site. This information allows us to improve the Site and the services we provide, and enables us to evaluate usage of the Site and to compile statistical reports on Site activity, and to facilitate the delivery of information on the Site or other websites.
- We may also collect, use and share “Aggregated Data” such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.
- We do not collect any “Special Categories of Personal Data” about You (e.g. your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinion, trade union membership, information about your health and genetic and biometric data). Nor do we collect information about criminal convictions and offences.
- We do not collect data regarding children and our service is not aimed at or intended for the use of anyone below the age of 18 years old (see our Terms and Conditions).
- Information we receive from other sources.
- We collect technical data from the following:- Analytics providers such as Google Anayltics, Linkedin, Active Campaign, Saleforce and LeadFeeder based inside and outside the EU
- We don’t currently use any automated decision making to profile the information and data received through our site.
Cookies
Disclosure of your information
We may share your personal information with any member of our group (both inside and outside of the EEA), which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others such as: Facebook, Linkedin, Twitter and Google Display Network.
- Analytics, search engine providers and social media platforms that assist us in the improvement and optimisation of our site.
- Regulatory due diligence in relation to regulated services you buy from us which may involve personal data checks.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Engage Hub Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Engage Hub Ltd (including our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006), our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- In the legitimate interests of the business such as business planning, risk management and crime prevention.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”).
[e.g. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will not keep Your personal data for longer than is necessary for the purpose or purposes for which they are collected or as is legally required. We will take all reasonable steps to destroy or erase from our systems all data which is no longer required.
Contact
We endeavour to process all personal data in line with Your rights under the GDPR. In particular, In certain circumstances You have the rights to:-
- Withdraw Your consent to Our processing Your personal data at any time. You can do this at any time by contacting Us at info.services@engagehub.com.
- Ask Us to rectify inaccurate or incomplete personal data.
- Ask Us to erase Your personal data.
- Restrict processing of Your personal data where, for example, the data is inaccurate, being processed unlawfully or where the data is no longer relevant to the specific purpose for processing.
- Request access to Your personal data via a subject access request.
- You have the right to ask Us not to process Your personal data for marketing purposes (including profiling). You can also exercise the right at any time by contacting us at info.services@engagehub.com
- Obtain and reuse Your personal data for Your own purposes across different services (right to data portability).
Our site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites.
Changes to our privacy policy
Any changes We may make to this Privacy Policy in the future will be posted on this page
Contact and complaints
If You have any questions, comments or requests regarding this Privacy Policy, please contact Us:
Email address: info.services@engagehub.com
Postal address: 86-90 Paul Street, London, EC2A 4NE.
If you have any complaints regarding our handling of Your personal data, we would appreciate the chance to deal with your concerns in the first instance. However, if you wish, you may make a complaint directly to the Information Commissioner’s Office, the UK supervisory authority for data protection issues www.ico.org.uk or 0303 123 1113)
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