From Self-service to Assisted Service:

How to Deliver Fast Resolution while Supporting Your Customers and Contact Centre Agents.

Customer experience, rather than product, is the key differentiator between you and your competitors. Quite simply, consumers are willing to pay more for better service. So how do you optimise both the customer and the contact agent experience – boosting your profitability while ensuring swift problem resolution along with customer loyalty and agent retention?

In 2022, forward-thinking organisations are moving from self-service towards assisted service – focusing above all on the human experience that enables speedy resolution. This guide tells you how.

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Download this whitepaper to:

  • Learn how AI-powered customer service technology complements your agents’ work - while creating a joined-up approach that delivers seamless experiences
  • Discover how by leveraging the right intelligence, you have the power to boost CX at every stage of the customer journey
  • Take a look at how resolution drives both CSAT and NPS that boosts customer loyalty and retention
  • See how by optimising both the customer and the contact agent experience results in increased profitability and reduction in operational costs for the long term