Customer experience, rather than product, is the key differentiator between you and your competitors. Quite simply, consumers are willing to pay more for better service. So how do you optimise both the customer and the contact agent experience – boosting your profitability while ensuring swift problem resolution along with customer loyalty and agent retention?
In 2022, forward-thinking organisations are moving from self-service towards assisted service – focusing above all on the human experience that enables speedy resolution. This guide tells you how.