Optimise the payment experience with PCI-compliant, secure, flexible payments.
Accept payments by phone or via self-service channels for all major debit and credit cards – with solutions that drive revenue, increase payment conversions and reduce operational costs.
24/7 IVR payments. Agent-guided payments using either DTMF (tone masking) or speech flow. PayByLink payments.
Empower your customers to pay however and wherever they want with our flexible, PCI-compliant payment solutions.
Easy to implement and integrate with existing payment service providers – BOIPA, Global Payments, PayPoint, Braintree or Stripe, for example – our capabilities span multiple payment options, including one-off payments, recurring payments and instalments.
Empower your customers to pay quickly without speaking to an agent at a time that suits them – optimising their experience and reducing your operational costs.
With automated 24/7 IVR payments, callers are routed to our payments solution – which pulls live details from your IVR system and processes their card details in real-time.
Our payment capabilities also include PayByLink functionality, where customers are sent personalised payment reminders (on their channel of choice) with a link to make payment.
Empower your agents – in call centres or working from home – to guide customers seamlessly through the payments process.
Maintaining PCI compliance and recording 100% of all calls, customers input card details using their phone keypad with tone masking (DTMF payments) or via speech flow using our natural language speech recognition capabilities (speech payments).
With either approach, card information is captured securely while the agent remains connected – with centralised customer information enabling agents to deliver exceptional service.
From maximising engagement to making collections faster, our capabilities optimise the payments process for your business and customers. For example:
Leverage our waterfall technology
to identify customers’ preferred communication channel.
Use our Customer Journey Tracker
to quickly identify breakpoints in the payment management journey and act on them in real-time.
Provide automated answered to common queries
like balance enquiries, account information and payment confirmation, on their channel of choice, securely and compliantly.
Easily configurable and secure, our PCI-compliant payments solution boosts revenue, drives customer engagement and reduces operational costs.
Whether customers choose to pay via our voice and digital self-service channels or opt for an agent-guided payment, our solutions ensure you remain PCI-compliant at every stage.
Integrate seamlessly with your core CRM, debt management systems and payment service provider of choice – like BOIPA, Global Payments, PayPoint, Braintree or Stripe.
Identify your customers’ preferred channel to make collections faster – our waterfall technology makes it easy to set up workflows across SMS, email, WhatsApp and more. Use Customer Journey Tracker to identify breakpoints, and schedule post-call surveys to track CSAT.
What is PCI compliance?
No matter the size of your business, you must comply with PCI standards. PCI compliance – the Payment Card Industry Data Security Standard – is an information security standard for organisations that handle branded credit cards. The PCI Standard is mandated by card brands but administered by the Payment Card Industry Security Standards Council.
What payment methods does Engage Hub support?
Engage Hub supports debit and credit card payments (over the phone, self-service within IVR or through agent), pay-by-link and speech – all while maintaining tone-masking and PCI compliance.
How can I see if the payments collection was made successfully?
Our Customer Journey Tracker gives you a single view of all debt, allowing you to identify sticking points and optimise your collection process.
Why is PCI compliance so important?
If you care about your bottom line, you should care about PCI compliance – because failure to comply can cost the business. Most merchant accounts charge you a PCI non-compliance fee every month until you bring your practices up to scratch. While large businesses might be able to take that kind of financial hit, it can be a death sentence for SMEs.