Discover how businesses across the globe are using our solutions to revolutionise CX.
Sainsbury’s is one of the UK’s largest retailers across food, clothing, general merchandise and financial services. Processing over 26 million transactions every week, Sainsbury’s have built a loyal customer base by offering great quality and service at fair prices – whenever and wherever…
Launched in 2005, Three, is one of the top 3 telecommunications providers in Ireland. To date, Three has invested almost €2 billion in building its Irish business to make it Ireland’s second largest mobile operator with a 35% market share and over two million customers across the country…
A leader in optimising CX, HGS UK helps their clients become more competitive every day. Providing world-class customer care and digital innovation for contact centre operations locally and globally…
If you haven’t already, it won’t be long before you hear of KBC Bank Ireland. With more than 40 years’ experience, a highly dedicated team, unique hubs and award-winning products from mortgages, savings and debit cards – it’s set to revolutionise high-street banking as you know it…
Circle K is Ireland’s largest fuel and convenience store brand with nearly 450 service stations across the country. Circle K promise is to provide drivers with quality fuel (“Circle K fuels take you further”) alongside a high quality shopping experience, called Re-store, which offers coffee…
IAG (International Airlines Group) is the parent company of Aer Lingus, it is one of the world’s largest airline groups. Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland. The company’s primary mission is to connect Ireland with the world using a fleet of 48 modern…
Experian is the leading global information services company, providing data and analytical tools for their clients around the world. Experian helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. It also helps people to check their…
Customer service is more important than ever, thanks to social media and review sites being many consumers’ first stop when considering using – or complaining about – a business. That’s why human contact is vital. But can small businesses afford a 24/7 helpline? And should companies with seasonal…
With 14,000 employees and nearly 900 stores, this company is one of the UK’s leading health and beauty retailers – and growing fast. It has pharmacies with consultation rooms in over 220 stores, as well as an additional 19 containing nurse clinics. In 2011, it embarked on a $70 million…
Parkonomy is a technology start-up, it holds a very modest yet effective philosophy: plain and simple parking. The Parkonomy platform is a secure system that allows people to search through a comprehensive database of UK car parks to find the ideal space, then book and pay in advance…
Customer Service Automation
Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
