We know what customers want when dealing with banks. At Engage Hub, we give you solutions that empower your customers to self-serve – from the point of onboarding to account queries through to arrears payments and issue resolution. Our extensive range of automated self-service solutions, such as Cross-channel Chatbots and Conversational IVR, have enabled our banking clients to not only improve their CSAT and NPS scores, but also to deliver significant cost reductions across all departments.
Through simple journey automation of onboarding process, our clients have seen more than half of their call centre calls deflected to self-service channels. Using this simple yet efficient auto-activation solution, our client a Tier 1 Irish Bank reduced the onboarding process from 1 week to 3 minutes – while reaping the benefits of €1.2 million savings per annum.