Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.
No matter how slick your online journeys, there will always be customers who need to contact a person. Here are 3 ways you can give them a first-class experience.
Next-gen messaging channel RCS gives you an easy way to deliver engaging, rich content – so you can nurture relationships and boost campaign ROI.
To ensure customer service staff are happy and productive, you need to foster a collaborative approach between digital and offline teams. Here’s how.
Customer effort is one of the most important measures you can use to understand customer experience performance. Here are 3 easy ways to reduce it.
Learn 3 ways you can use technology to support contact centre agents and foster a better work environment – while boosting customer satisfaction.
