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Latest Resources

Automation image to support the blog Customer Journey

3 ways to start scaling automation in your business

By Chris Crombie 19 April 2021

Learn about the 3 main types of automation and how they can help improve processes, drive revenue and strengthen customer journeys.

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Background image of the blog, showing a lady on the phone, on a go. Customer Service Automation

3 reasons why Web Chat should be part of your CX approach

By Chris Wallbank 12 April 2021

Live chat is a powerful customer service tool that helps you stand out in the market and build long-term relationships with customers.

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Operational Excellence

The SME’s Guide to PCI Compliance

By Chris Crombie 22 March 2021

PCI non-compliance can cost your small business thousands of pounds every month. Here’s how to bring your financial data security up to scratch.

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