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Latest Resources

Customer Journey

3 Ways to Show Your Customers Love This Valentine’s Day

By Engage Hub expert 13 February 2025

A growing number of consumers believe Valentine’s Day is a ‘waste of money’. Here are 3 ways in which retailers can use this calendar milestone to their advantage.

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Data Security

QR Code Scams: The Latest Cyber-Fraud Trend

By Mark Grainger 7 February 2025

QR codes’ rising popularity has caught the attention of cybercriminals. Learn about the world of QR code scams, the latest fraud trend.

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Customer Service Automation

Five Trends that Will Drive Contact Centres in 2025

By Simon Brennan 30 January 2025

The contact centre landscape continues to evolve at a rapid pace. Here’s what to expect from 2025.

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