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Latest Resources

Customer Communications

Proactive Service: Using AI to Anticipate Customer Needs

By Mark Harris 28 May 2025

Read how AI can help you deliver proactive service in a scalable, affordable way – while enhancing the customer experience.

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Customer Experience

Agentic AI vs. Generative AI: What CX Leaders Need to Know

By Rachel Ryan 23 May 2025

Read about the differences between agentic AI and generative AI when it comes to leveraging these technologies for the customer experience domain.

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Customer Experience

A Guide to Building an AI Knowledge Base (+3 Best Practices)

By Luigi Loconte 10 May 2025

Learn the key steps to building an AI Knowledge Base and 3 best practices to ensure it drives value for your customers and team.

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