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Latest Resources

Image to support a blog showing different touchpoints that could be automated in customer journey Customer Experience

Next Best Experience in 3 steps.

By Chris Crombie 11 June 2021

Next Best Experience is the holy grail of customer analytics. Fully realised, it represents the ability to identify and deliver the right experience in real-time based on everything you know about the customer.

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Debt collection image to support the blog showing stack of credit cards on a dark background Data Orchestration

5 ways to improve debt collection rates.

By Lisa Rose 7 June 2021

Learn 5 ways to improve debt collection rates – while keeping customer experience at the heart of your approach.

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Image to support the blog. A lady in her kitchen smiling while doing online shopping on her phone and/or paying with her credit card. Customer Experience

How to avoid a fragmented retail customer experience

By Simon Brennan 28 May 2021

When it comes to the retail customer experience, it’s not just about individual touchpoints. Here’s how deliver a seamless journey.

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