WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
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What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
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What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.
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Discover 5 crucial elements driving customer satisfaction and loyalty in retail banking. Read now.
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The Australian Radio Network (ARN) is Australasia’s largest radio broadcaster, with investments in 12 metropolitan radio stations in Australia and over 111 radio stations in New Zealand. ARN operates a range of commercial radio stations across Australia.
ACN is the world’s largest direct seller of telecommunications, energy and essential services people need and use every day. ACN operates in over 23 countries through tens of thousands of Independent Business Owners. ACN operates in 23 countries with plans for further expansion.
New Customer Journey Tracker improves how TPR and HGS analyse and engage with customers.
With 14,000 employees and nearly 900 stores, this company is one of the UK's leading health and beauty retailers - and growing fast. It has pharmacies with consultation rooms in over 220 stores, as well as an additional 19 containing nurse clinics. In 2011, it embarked on a $70 million...
If you haven’t already, it won’t be long before you hear of KBC Bank Ireland. With more than 40 years’ experience, a highly dedicated team, unique hubs and award-winning products from mortgages, savings and debit cards – it’s set to revolutionise high-street banking as you know it...
Sainsbury’s is one of the UK’s largest retailers across food, clothing, general merchandise and financial services. Processing over 26 million transactions every week, Sainsbury’s have built a loyal customer base by offering great quality and service at fair prices – whenever and wherever...
Customer service is more important than ever, thanks to social media and review sites being many consumers’ first stop when considering using – or complaining about – a business. That’s why human contact is vital. But can small businesses afford a 24/7 helpline? And should companies with seasonal...
Launched in 2005, Three, is one of the top 3 telecommunications providers in Ireland. To date, Three has invested almost €2 billion in building its Irish business to make it Ireland’s second largest mobile operator with a 35% market share and over two million customers across the country...
Parkonomy is a technology start-up, it holds a very modest yet effective philosophy: plain and simple parking. The Parkonomy platform is a secure system that allows people to search through a comprehensive database of UK car parks to find the ideal space, then book and pay in advance...
Circle K is Ireland’s largest fuel and convenience store brand with nearly 450 service stations across the country. Circle K promise is to provide drivers with quality fuel (“Circle K fuels take you further”) alongside a high quality shopping experience, called Re-store, which offers coffee...
Experian is the leading global information services company, providing data and analytical tools for their clients around the world. Experian helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. It also helps people to check their...
IAG (International Airlines Group) is the parent company of Aer Lingus, it is one of the world’s largest airline groups. Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland. The company’s primary mission is to connect Ireland with the world using a fleet of 48 modern...
TelecomUK is a pioneering start-up, specialising in the delivery of bespoke POS technology for hundreds of retailers and restaurants across the UK. Most recently, TelecomUK has deployed secure wifi connections for its customers so that they can easily manage their simple customer data and...
Discover how to visualise, optimise and orchestrate customer interactions – and make evidence-based improvements to customers’ experience.
