December 7, 2017

Push Notifications – The Future of Digital Communications for Banks?

Your customers are busy people. They have numerous apps and are constantly bombarded with information, offers and advice. Push notifications are a great way to grab their attention.
November 30, 2017

If the customer’s always right, then it’s time to start listening to them

As the old adage goes, the customer – no matter how difficult they’re being – is always right. Of course there’s no accounting for an individual’s particular preferences for what constitutes good customer service, but at the end of the day, that’s a service provider’s problem, not the customers.
November 28, 2017

All set to deliver a sparkling customer experience this Christmas?

Are you all set to deliver a sparkling customer experience this Christmas? Read Engage Hub’s tips to help your business thrive this festive season.
November 21, 2017

What is real-time interaction management (RTIM) and should you care?

Customers today expect highly personalised digital experiences. Here we explore the real-time interaction (RTIM) phenomenon and explain how it delivers just that.
November 7, 2017

Conversational AI: The Pathway to Customer Centricity

At the start of 2017, many businesses embarked on digital transformation initiatives. These had the noble goals of implementing a customer-centric approach, streamlining internal operations and, ultimately, boosting revenue. But as we move towards 2018, how many have actually accomplished these aspirations?
October 31, 2017

Why You Need to Prioritise Productivity & 5 Next Steps

Productivity is vital to the growth of your employees, business and the wider economy. Read why (complete with productivity-enhancing tips).