January 1, 2018
Barriers MNO Location 1400x370

Why Location Intelligence Holds the Key to MNO Success

Times are tough for mobile network operators. Engage Hub’s blog explores how to use business location intelligence as a scalable revenue stream. Read now.
December 21, 2017
Web Predictions 1400x370

5 Customer Experience Technology Predictions for 2018

When it comes to customer experience technology, 2017 was the year of AI and Chatbots. Their rising popularity – driven by customer demand – has been a catalyst for enterprises to expand their offerings and adopt new tools that transform capabilities and processes.
December 19, 2017
image1

Naughty or Nice: why are customer’s retail experiences getting worse?

We live in an era in which user experience (UX) is king, and at no time is that more important than Christmas. Time poor consumers are under huge pressure to get a massive amount of shopping done in a very short space of time and want their experience to be as seamless as possible.
December 7, 2017
Banks Push 1400x370

Push Notifications – The Future of Digital Communications for Banks?

Your customers are busy people. They have numerous apps and are constantly bombarded with information, offers and advice. Push notifications are a great way to grab their attention.
November 30, 2017
Fragile customer 1400x370

If the customer’s always right, then it’s time to start listening to them

As the old adage goes, the customer – no matter how difficult they’re being – is always right. Of course there’s no accounting for an individual’s particular preferences for what constitutes good customer service, but at the end of the day, that’s a service provider’s problem, not the customers.
November 28, 2017
Christmas 1400x370

All set to deliver a sparkling customer experience this Christmas?

Are you all set to deliver a sparkling customer experience this Christmas? Read Engage Hub’s tips to help your business thrive this festive season.