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Customer ExperienceRetail Customer Experience Strategies for Black Friday, Cyber Monday and Beyond
22 November 2023This Black Friday, focus on acquiring loyal customers instead of getting one-off sales. Try these strategies.
Read More >Data Orchestration
Three Signs Contact Centre Data Is Disorganised (And How To Fix Them)
31 October 2023Let’s look at three signs your operations, customer experience and profits are affected by disorganised contact centre data – and how to fix them.
Read More >Customer Experience
Halloween Customer Service: Tech-based Treats & Tricks
26 October 2023In the realm of contact centres, this season can be a rollercoaster of tricks and treats. Here’s how.
Read More >Customer Service Automation
Two Ways Retail Banks Can Boost Customer Engagement (Using AI)
3 October 2023As customers increasingly demand personalised and seamless experiences, banks must embrace innovative strategies for customer engagement.
Read More >4 Challenges Facing RegTech Implementation
Read More >Whitepapers
Predictions 2024:
16 November 2023Read This Whitepaper >
Generative AI & Other Disruptive Technologies:
27 September 2023Read This Whitepaper >
Customer Intent Capture and Discovery:
19 April 2023Read This Whitepaper >
Predictions 2023:
15 November 2022Read This Whitepaper >
Contact Centre Metrics & the Customer Experience:
12 July 2022Read This Whitepaper >
From Self-service to Assisted Service:
3 May 2022Read This Whitepaper >Webinars
Case Studies
Australian Radio Network
ARN improves interaction with listeners through mobile engagement
The Australian Radio Network (ARN) is Australasia’s largest radio broadcaster, with investments in 12 metropolitan radio stations in Australia and over 111 radio stations in New Zealand. ARN operates a range of commercial radio stations across Australia.
Read More >ACN
ACN reduces customer churn & boosts Direct Mail results with mobile engagement
ACN is the world’s largest direct seller of telecommunications, energy and essential services people need and use every day. ACN operates in over 23 countries through tens of thousands of Independent Business Owners. ACN operates in 23 countries with plans for further expansion.
Read More >HGS
HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
New Customer Journey Tracker improves how TPR and HGS analyse and engage with customers.
Read More >Health & Beauty Retailer
Health & beauty retailer boosts customer satisfaction and reduces operating costs.
With 14,000 employees and nearly 900 stores, this company is one of the UK's leading health and beauty retailers - and growing fast. It has pharmacies with consultation rooms in over 220 stores, as well as an additional 19 containing nurse clinics. In 2011, it embarked on a $70 million...
Read More >KBC Bank Ireland
Making mobile banking safer and easier than ever before.
If you haven’t already, it won’t be long before you hear of KBC Bank Ireland. With more than 40 years’ experience, a highly dedicated team, unique hubs and award-winning products from mortgages, savings and debit cards – it’s set to revolutionise high-street banking as you know it...
Read More >Sainsbury's
Sainsbury’s streamlines inbound call handling process with data-driven IVR.
Sainsbury’s is one of the UK’s largest retailers across food, clothing, general merchandise and financial services. Processing over 26 million transactions every week, Sainsbury’s have built a loyal customer base by offering great quality and service at fair prices – whenever and wherever...
Read More >The contact company
A seamless customer experience with call centre technology.
Customer service is more important than ever, thanks to social media and review sites being many consumers’ first stop when considering using – or complaining about – a business. That’s why human contact is vital. But can small businesses afford a 24/7 helpline? And should companies with seasonal...
Read More >Three Ireland
Three bolsters customer loyalty with innovative new rewards programme.
Launched in 2005, Three, is one of the top 3 telecommunications providers in Ireland. To date, Three has invested almost €2 billion in building its Irish business to make it Ireland’s second largest mobile operator with a 35% market share and over two million customers across the country...
Read More >Parkonomy
Seamless SMS, voice and payments channels revolutionise parking.
Parkonomy is a technology start-up, it holds a very modest yet effective philosophy: plain and simple parking. The Parkonomy platform is a secure system that allows people to search through a comprehensive database of UK car parks to find the ideal space, then book and pay in advance...
Read More >Circle K
Circle K play the loyalty card with highly targeted SMS campaigns.
Circle K is Ireland’s largest fuel and convenience store brand with nearly 450 service stations across the country. Circle K promise is to provide drivers with quality fuel (“Circle K fuels take you further”) alongside a high quality shopping experience, called Re-store, which offers coffee...
Read More >Experian
Experian automates SMS to improve call centre efficiency.
Experian is the leading global information services company, providing data and analytical tools for their clients around the world. Experian helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. It also helps people to check their...
Read More >Aer Lingus
Aer Lingus flies high with soaring mobile engagement.
IAG (International Airlines Group) is the parent company of Aer Lingus, it is one of the world’s largest airline groups. Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland. The company’s primary mission is to connect Ireland with the world using a fleet of 48 modern...
Read More >Telecom UK
TelecomUK send SMS campaigns that generate 99% open rates.
TelecomUK is a pioneering start-up, specialising in the delivery of bespoke POS technology for hundreds of retailers and restaurants across the UK. Most recently, TelecomUK has deployed secure wifi connections for its customers so that they can easily manage their simple customer data and...
Read More >News and Press
Revolutionise your customer journey.
Discover how to visualise, optimise and orchestrate customer interactions – and make evidence-based improvements to customers’ experience.
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