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Customer ExperienceConversational AI in 2023: What Is It And Should You Use It?
10 March 2023Get an up-to-date overview of Conversational AI – including how it works, the pitfalls and the benefits.
Read More >Customer Journey
Consumer Duty Compliance: 4 Steps to Drive Long-Term Benefits
9 March 2023Here’s how financial services organisations can adapt to Consumer Duty requirements in a way that maximises long-term benefits (and streamlines ongoing compliance).
Read More >Data Orchestration
Consumer Duty: How Do You Comply?
9 February 2023With less than 6 months until the Consumer Duty compliance deadline, organisations need to get to grips with the requirements – fast. Here’s how.
Read More >Customer Experience
The Power of an Intent-Driven Contact Centre
2 February 2023Learn why measuring customer intent could be the single best decision your contact centre makes.
Read More >3 Customer Experience (CX) Trends for 2023
Read More >Whitepapers
Predictions 2023:
15 November 2022Read This Whitepaper >
Contact Centre Metrics & the Customer Experience:
12 July 2022Read This Whitepaper >
From Self-service to Assisted Service:
3 May 2022Read This Whitepaper >
CX Best Practices:
8 February 2022Read This Whitepaper >
Predictions 2022:
2 November 2021Read This Whitepaper >
AI-driven Technologies in Financial Services:
5 October 2021Read This Whitepaper >Webinars
Case Studies
Health & Beauty Retailer
Health & beauty retailer boosts customer satisfaction and reduces operating costs.
With 14,000 employees and nearly 900 stores, this company is one of the UK's leading health and beauty retailers - and growing fast. It has pharmacies with consultation rooms in over 220 stores, as well as an additional 19 containing nurse clinics. In 2011, it embarked on a $70 million...
Read More >KBC Bank Ireland
Making mobile banking safer and easier than ever before.
If you haven’t already, it won’t be long before you hear of KBC Bank Ireland. With more than 40 years’ experience, a highly dedicated team, unique hubs and award-winning products from mortgages, savings and debit cards – it’s set to revolutionise high-street banking as you know it...
Read More >Sainsbury's
Sainsbury’s streamlines inbound call handling process with data-driven IVR.
Sainsbury’s is one of the UK’s largest retailers across food, clothing, general merchandise and financial services. Processing over 26 million transactions every week, Sainsbury’s have built a loyal customer base by offering great quality and service at fair prices – whenever and wherever...
Read More >The contact company
A seamless customer experience with call centre technology.
Customer service is more important than ever, thanks to social media and review sites being many consumers’ first stop when considering using – or complaining about – a business. That’s why human contact is vital. But can small businesses afford a 24/7 helpline? And should companies with seasonal...
Read More >Three Ireland
Three bolsters customer loyalty with innovative new rewards programme.
Launched in 2005, Three, is one of the top 3 telecommunications providers in Ireland. To date, Three has invested almost €2 billion in building its Irish business to make it Ireland’s second largest mobile operator with a 35% market share and over two million customers across the country...
Read More >Parkonomy
Seamless SMS, voice and payments channels revolutionise parking.
Parkonomy is a technology start-up, it holds a very modest yet effective philosophy: plain and simple parking. The Parkonomy platform is a secure system that allows people to search through a comprehensive database of UK car parks to find the ideal space, then book and pay in advance...
Read More >Circle K
Circle K play the loyalty card with highly targeted SMS campaigns.
Circle K is Ireland’s largest fuel and convenience store brand with nearly 450 service stations across the country. Circle K promise is to provide drivers with quality fuel (“Circle K fuels take you further”) alongside a high quality shopping experience, called Re-store, which offers coffee...
Read More >Experian
Experian automates SMS to improve call centre efficiency.
Experian is the leading global information services company, providing data and analytical tools for their clients around the world. Experian helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. It also helps people to check their...
Read More >Aer Lingus
Aer Lingus flies high with soaring mobile engagement.
IAG (International Airlines Group) is the parent company of Aer Lingus, it is one of the world’s largest airline groups. Headquartered at Dublin Airport, Aer Lingus is the national airline of Ireland. The company’s primary mission is to connect Ireland with the world using a fleet of 48 modern...
Read More >Telecom UK
TelecomUK send SMS campaigns that generate 99% open rates.
TelecomUK is a pioneering start-up, specialising in the delivery of bespoke POS technology for hundreds of retailers and restaurants across the UK. Most recently, TelecomUK has deployed secure wifi connections for its customers so that they can easily manage their simple customer data and...
Read More >News and Press
Revolutionise your customer journey.
Discover how to visualise, optimise and orchestrate customer interactions – and make evidence-based improvements to customers’ experience.
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