Deliver self-service effortlessly and scale 24/7 support with our fully integrated, customisable AI-driven solution.
Quick and easy to implement, Engage Hub’s AI Knowledge Base is a game-changer when it comes to efficiently handling customer queries.
Designed to help organisations make the most of their FAQs, an AI Knowledge Base is a centralised library of information about a product, service or topic. It’s a powerful, on-demand support tool that helps customers find answers instantly – and navigate products and services seamlessly – without agent support.
Our powerful tool reduces pressure on your support staff and enhances the overall customer experience. Powered by AI, it brings together all data to intelligently respond to your customers – and helping you discover gaps and blind spots in your FAQs – discover human-like, natural interactions and customised responses to suit customer needs.
The benefits:
Drive significant cost savings by allowing customers to access 24/7 self-service.
Deliver exceptional and consistent CX by providing immediate answers.
Get up and running in hours without the need for additional IT resources.
Free up contact centre agents and resources by encouraging customers to self-serve.
Maintain security by keeping data private and on-premise, with no third-party sharing.
Kickstart your hassle-free AI journey, with a streamlined set up in no time.