London, UK, 9th November 2022 – Engage Hub, the data-driven journey orchestration company, today announced that it has been shortlisted, as a finalist, in the ‘Best Use of Technology in Customer Engagement’ category at Engage Awards 2022.
The nomination recognises the success of our innovative SMS Authenticator solution in protecting Bank’s customers from fraud.
“Smishing has become one of the biggest challenges for financial institutions and their customers,” said Head of Fraud Technology at a Leading Irish Bank. “Engage Hub’s SMS Authenticator lets our customers validate any message they receive purporting to come from us, so they can identify scam attempts and keep their details safe.”
Mark Grainger, VP Sales Europe at Engage Hub explained: “SMS Authenticator uses real-time, automated security checks to immediately let a customer know if a message is genuine. If the message is found to be fraudulent, it gives customers clear instructions to delete the message and not click any links – protecting them and their data.”
Head of Fraud Technology continued: “SMS Authenticator not only improves security, but it also helps our staff operate more efficiently. This has a major positive impact on both the employee and customer experiences.”
The Engage Awards celebrate industry leaders across all sectors in the business world, with categories covering all aspects of customer and employee engagement.
“To be shortlisted alongside industry giants cements Engage Hub’s position as a leader in customer experience,” concluded Mark Grainger.
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Get in touch to learn more about SMS Authenticator and Engage Hub’s other automation-based fraud management solutions.