Engage Hub enables brands to increase campaign performance, maximise reach, manage inbound communications and orchestrate personalised customer experiences across every digital channel.
Drive results with intelligent, cross-channel automation that delivers the right message at the right time. Unify your channels, data and customer journeys to deliver personalised, high-performing campaigns – driving higher open rates, stronger engagement and provable marketing impact.
Create, manage and automate personalised campaigns across the entire customer lifecycle.
Whether you’re welcoming new customers, driving conversions, promoting offers or re-engaging inactive audiences, Engage Hub enables organisations to trigger communications based on customer behaviour, preferences and real-time events. Automated journeys reduce manual effort while ensuring every communication is timely, relevant and effective.
Engagement doesn’t stop when a message is delivered.
Enable customers to respond, ask questions and continue conversations through their preferred channel. From AI-powered chatbots to automated customer conversations, Engage Hub helps organisations manage inbound communications at scale, improving responsiveness while reducing operational effort.
Reach more customers by communicating on the channels they actually use.
Engage Hub’s intelligent waterfall technology automatically delivers communications through the most effective channel based on customer preferences, consent, behaviour and engagement history. If a message isn’t delivered or engaged with, communications can automatically move to an alternative channel – helping maximise reach, improve response rates and reduce wasted spend.
Most communication platforms focus on message delivery.
Organisations choose Engage Hub because we help them move beyond channel management and focus on engagement performance.
Campaign execution time slashed by 95%, from 4 hours to 3 minutes.
1.5 billion messages sent per month across multiple channels.
Campaigns scaled from hundreds to 63,000+ messages in a single rollout.
70% increase in campaign effectiveness thanks to Engage Hub’s Waterfall technology.
All the successes are down to great teamwork – everything is done as if Engage Hub
were an internal Sainsbury team. The whole team cares, contributes and pushes for
continual advancement of what we can do for Sainsbury’s. No job is too hard, and
together we always deliver.”
We started using Engage Hub for the welcome and nurture campaigns aimed at new card customers, and it has helped us reach people at genuinely meaningful moments. We’ve replaced a manual, multi-team process with a streamlined, automated daily trigger model that delivers personalised messages at scale. We’re therefore delivering crucial customer experience improvements while reducing toil for our teams.
Thank you to the Engage Hub team for an exceptional delivery of this initiative from
ideation, design and testing through to execution. The professionalism, expertise and
commitment demonstrated throughout the project were outstanding. I honestly can’t thank you enough.
Engage Hub’s WhatsApp capabilities enable organisations to deliver timely, personalised customer communications and automated support directly through WhatsApp. From proactive notifications and campaign messaging to out-of-hours assistance and two-way conversations, businesses can automate interactions, reduce pressure on service teams and create more convenient, connected customer journeys – without adding another channel to manage.
Managing campaigns across multiple channels can be complex and resource intensive. Engage Hub enables marketers to automate communications across the entire customer lifecycle. Trigger campaigns using customer behaviour, transaction data, location, engagement history or real- time events to ensure communications are always relevant and timely.
From promotional campaigns and service updates to onboarding journeys and retention programmes, organisations can create personalised experiences that drive stronger engagement and higher conversion rates.
Customers increasingly expect two-way interactions with brands. Engage Hub enables organisations to automate inbound communications across channels including WhatsApp, SMS, web chat and messaging platforms. Al-powered conversations can answer questions, guide customers through journeys and provide support instantly, while seamlessly escalating more complex interactions when required.
By combining inbound and outbound engagement within a single platform, organisations create more connected and responsive customer experiences.
Customers expect service that’s fast and efficient. Capturing, interpreting and understanding intent, our Conversational AI enables callers to resolve issues quickly by routing them to their self-service channel of choice – delivering measurable customer satisfaction improvements and significant cost savings.
From traditional and dynamic IVR to automated payments and call-recording, our call deflection solutions meet the needs of your business and your customers – seamlessly integrating and complementing existing infrastructure without any costly changes.
Successful engagement doesn’t end when a message is sent. Engage Hub combines journey automation, channel orchestration and analytics to provide complete visibility into campaign and journey performance. Track engagement across every channel, understand customer behaviour, identify drop-off points and measure the impact of every interaction.
Because automation, orchestration and analytics sit within the same platform, organisations can continuously refine journeys based on real-world performance data. This enables marketing teams to improve conversion rates, increase customer engagement and maximise ROI without relying on disconnected tools or manual analysis.
Organisations around the world use Engage Hub to transform customer engagement and campaign performance.
At TIM, Engage Hub enables the delivery of highly personalised communications using real-time customer data, helping increase customer reach by 70% while supporting large-scale engagement programmes.
At Greyhound, Engage Hub's journey automation platform and WhatsApp integration helped transform outbound communications, enabling greater reach, stronger engagement and campaign scalability while delivering a more efficient customer experience.
We help businesses modernise customer service without forcing them to replace existing technology or overhaul operations overnight.
Automate campaigns, journeys and customer communications using real-time data and behavioural triggers.
Engage customers across WhatsApp, SMS, email, RCS, web chat and more from a single platform.
Maximise reach and engagement by automatically delivering communications through the most effective channel.
Track engagement, understand customer behaviour and continuously optimise campaign performance.
Integrate with your current CRM, marketing, customer service and data platforms without major disruption.
Deliver personalised engagement for thousands or millions of customers across every stage of the lifecycle.
Subscribe to receive email communications from Engage Hub. You can opt out anytime via the unsubscribe link in our emails. Learn more in our Privacy Notice.
Engage Hub automates campaigns using real-time customer data, behavioural triggers and intelligent journey orchestration. Whether you’re welcoming new customers, promoting offers, sending service updates or re-engaging inactive audiences, communications are automatically delivered at the right time through the right channel.
By removing manual campaign processes, marketing teams can launch personalised communications faster, improve consistency and scale engagement with ease. In fact, Avant Money reduced campaign execution time by 95%, cutting campaign creation from four hours to just three minutes.
Waterfall messaging is Engage Hub’s intelligent channel optimisation technology. Rather than relying on a single communication channel, it automatically delivers messages through the channel most likely to reach each customer based on their preferences, consent, behaviour and engagement history.
If a message isn’t delivered or engaged with, Engage Hub automatically attempts delivery through the next most effective channel. This helps organisations maximise reach, improve engagement rates and reduce wasted messaging costs.
At TIM, Engage Hub’s waterfall technology helped increase campaign effectiveness by 70% by ensuring more customers received and engaged with communications.
WhatsApp has become one of the world’s most effective customer engagement channels, enabling organisations to deliver rich, conversational experiences that drive higher engagement than traditional messaging.
With Engage Hub, organisations can use WhatsApp for marketing campaigns, personalised offers, service notifications, customer support and two-way conversations – all within the same customer journey. Combined with automation, AI and journey orchestration, WhatsApp helps create more engaging customer experiences while increasing response rates and strengthening customer relationships.
Yes. Engage Hub brings inbound and outbound communications together in a single platform, creating seamless customer journeys across every interaction.
Automate outbound campaigns, service notifications and customer updates while enabling customers to respond through channels such as WhatsApp, SMS and web chat. AI-powered conversations can answer common questions instantly, with more complex enquiries seamlessly escalated when needed.
Managing both inbound and outbound engagement from one platform creates more connected customer experiences while reducing operational complexity.
Engage Hub provides built-in analytics that give complete visibility into campaign and customer journey performance. Monitor engagement across every channel, track delivery, open and response rates, identify drop-off points and understand how customers interact with your communications.
Because analytics, automation and journey orchestration all sit within the same platform, you can continuously optimise campaigns using real performance data – helping improve engagement, increase conversions and maximise marketing ROI.
Engage Hub enables organisations to engage customers across all major digital communication channels from a single platform, including WhatsApp, SMS, email, RCS, web chat and more.
By managing every channel within one solution, organisations can deliver consistent customer experiences while using intelligent waterfall messaging to automatically select the most effective communication channel for every interaction. Every month, Engage Hub supports the delivery of more than 1.5 billion messages across multiple channels for organisations worldwide.
Yes. Engage Hub is designed to integrate with your existing CRM, marketing, customer service and data platforms, allowing organisations to enhance customer engagement without replacing existing technology.
By connecting with your existing systems, Engage Hub can use customer profiles, behavioural data and business events to automate personalised journeys while maintaining a single, connected view of the customer.
Deployment times vary depending on your existing systems, integrations and project requirements, but Engage Hub is designed for rapid implementation without the need for a costly rip-and-replace approach.
Our experienced Professional Services team works alongside your organisation to integrate with existing technology, configure journeys and launch campaigns quickly, allowing you to start delivering value sooner. Once deployed, organisations can rapidly scale engagement – from targeted campaigns to high-volume communications. For example, Greyhound Recycling increased campaign capacity from hundreds of messages to more than 63,000 in a single rollout.
Subscribe to receive email communications from Engage Hub. You can opt out anytime via the unsubscribe link in our emails. Learn more in our Privacy Notice.
