Engage Hub | Data-driven customer engagement solutions.

Every customer is unique.
Engage each one.

View video
You're in good company.

Activate

Overwhelmed by customer information, forever battling with legacy systems and data silos, and under increasing pressure to deliver a seamless experience for your customers. We get it (better than anyone else), you’ve got a tough job on your hands.

Let us take some of your stresses away. Engage Hub technology unifies and activates relevant data from your various systems - from transactions to customer preferences - to build a cohesive picture of when and how to best engage with your customers.

"It's great having Engage Hub as a partner, the multi channel technology solutions mean we can easily add further functionality to our existing systems with the use of APIs as we grow our business."
Tim Rooney, Commercial Director, Experian Consumer Information Services.
api
car
card
troley
csv
numbers
database
head-set
graph
numbers
json
point
cloud
crm
card-reader
calendar

Engage

Your customers want you to understand them. They want a slick experience with your brand that is built around their wants and needs. They also want to get the right information, at the right time, in a place that suits them. Powered by AI, Engage Hub’s platform enables you to create more intelligent customer journeys that, over time, help you build long standing relationships with each and every customer.

"The Engage Hub platform enables us to communicate with our customers at every stage of the customer lifecycle. That might be the moment they use their debit card, any online transaction, or when they download their KBC Mobile App. It’s revolutionised our customer engagement strategy"
John O’Connell, Head of Transactional Banking, KBC Bank Ireland.
H
o
w
d
o
I
a
c
t
i
v
a
t
e
m
y
a
c
c
o
u
n
t
?
Hi Louise, your safety is important to us. We'll send your activation code to your trusted device.
That's great, thank you.
H
o
w
d
o
I
a
c
t
i
v
a
t
e
m
y
a
c
c
o
u
n
t
?
Hi Louise, your safety is important to us. We'll send your acctivation code to your trusted device.
That's great, thank you.
2 minutes later
Your account activation code is 459540. But you can simply login using this link https://app.login.com.
2 days later
Hi Louise, it's Zac. You scheduled a call to discuss payments setup issues. Let's get that sorted for you.
1 week later
Hi Louise, we value your feedback. Take our customer satisfaction survey here: https://feedback.com

Retain

Happy customers are loyal customers. And loyal customers bring repeat business.

They are a key part of your company’s growth and stability. You need to keep these customers engaged with well-timed and intelligent communications, in order to boost your customer satisfaction, CLV and retention rates.

At Engage Hub, we’ve developed a platform that connects legacy systems and collects real-time data to automate decisions so that your customers only receive relevant and timely communications. Whether that’s an onboarding email to a new customer, a text message to confirm a delivery, or a message on Facebook to solve a customer query – we make sure you are communicating with your customers on their terms.

Want to see Engage Hub in action?


Let's get started

Latest insights.

Blog
GDPR a Year On: 5 Lessons Learned

GDPR’s first anniversary is coming up. Read about the effects GDPR has had on businesses and consumers during the first year.

Read this blog
Blog
HMRC Shows the Importance of Multichannel Customer Service

HMRC has come under fire for its extended call wait times and lack of digital customer service. Here’s what you can learn from their situation.

Read this blog
Blog
The Customer-Centric Culture – Don’t Forget the Human Touch

The new Caledonian Sleeper service was beset with teething problems, but passengers still felt positive. Read the customer experience lessons from the story.

Read this blog