We Revolutionise Customer Journeys.

New Guide

Customer Journey Automation

Learn how to unfold complex customer journeys to truly understand customer behaviour - and use that insight to deliver seamless and hyper-personalised experiences.

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We are a cloud-based AI platform that powers all your customer journeys, delivering greater customer satisfaction, operational efficiency and cost savings. From voice, SMS and Email to Web Chat, social and messaging apps – it brings together channels, interactions and data into one platform, so you can create seamless and personalised journeys – cost-effectively and at scale.

We power automation

Our intelligent and intuitive AI platform enables you to automate and orchestrate your customers’ complex journeys across all channels and at scale. Working alongside the technologies that your business is already using and centralising data from these systems, you can cost-effectively deliver higher levels of automation and hyper-personalisation at any time and point in the customer lifecycle.

Our team of experts identify and map journeys with you to create seamless cross-channel experiences for your customers. Whether you’re faced with an overload of customer queries, increasing costs, manual processes or bottlenecks, our technology helps you solve these problems.

Journey Automation

We uncover insights

Arming yourself with essential insights will allow you to continually optimise your customers journeys to achieve your business goals in the most profitable way and clearly see the return on your digital investments.

We map, visualise and optimise these interactions in real-time to meet customers’ unique needs – bringing to light never before seen insights about how your customers are interacting with your business. By identifying drop offs, eliminating bottlenecks, and reducing friction you can deliver personalised and successful journeys.

Journey Orchestration

We enable cross-channel

Each customer is different and their journeys are too. At Engage Hub, we understand customer behaviour and know the importance of delivering cross-channel personalised journeys across voice, SMS, Email, Web Chat, WhatsApp, social and messaging apps.

Our chatbot and lifecycle management tools are essential in creating and delivering seamless cross-channel experiences for your customers, keeping your customer engaged every step of the way, while improving CSAT and NPS for your business.

Lifecycle Management

Understand your customers and reap the benefits

We recognise the challenges you face and have built intelligent, intuitive and effective solutions that work for you. With accurate, real-time customer journey visualisation, you are empowered to deliver experiences that matter. You can treat your customers as individuals – but in a scalable, cost-effective way with provable ROI.

Proven track record

At Engage Hub, we understand your customer service requirements, digital transformation objectives and challenges faced by your industry today. We have a proven track record in automating services for our clients in financial services, retail and logistics, mobile network operators, energy and utilities and more – while driving cost efficiencies, cutting contact centre waiting times and freeing agents to deal with more complex, added-value queries.

Recognised industry experts

Our AI-powered platform has been widely recognised by independent market research firms such as Forrester. Our inclusion in several vendor reports – CCCM, RTIM and more recently the Journey Orchestration Wave, showcases our key capabilities and solutions that deliver outstanding results for our clients. We are now an approved supplier to CCS’s G-Cloud 12 Framework, enabling us to deliver our innovative digital solutions to public sector organisations.

Taking data security seriously

As a technology solutions provider, we go through a number of audits and grant compliance certifications to ensure we can handle your business and customer data in the most secure and seamless way possible. We’re proud to be officially certified for ISO 27001, PCI and GDPR regulations. For us, these certifications are more than just a tick in a box. This is about protecting the people who matter the most – our customers – and ensuring they receive the best possible experience at every step of their journey.

“Engage Hub is a good fit for companies looking to stand up journey automation in a very short period of time to improve the experiences customers have with call centre agents or boost engagement in customer lifecycle programs.”

The Forrester Wave(TM):

Journey Orchestration Platforms, Q2 2020

"Engage Hub has helped us drastically improve our end-to-end customer journeys, providing real-time access to customer insight, enabling our customers to self-service when they want and how they want, boosting operational efficiency by freeing the agents to focus on more complex queries."

Head of Customer Journeys

Tier 1 Irish Bank

“Engage Hub’s AI-powered Cross-Channel Contact Automation solution has enabled over 30% of customers to self-serve their enquiry, subsequently allowing the agent to focus on more complex queries and vulnerable customers.”

Head of Call Centre

Top UK Retailer

“Before working with Three Communicate, Engage Hub’s strategic partner, many of our customer communications and data was in silos, with completely manual processes. Thanks to more integrated and automated approach, we have been able to save at least 6 hours a week on our outbound communications and use customer data in a more efficient way to deliver personalised experience to our customers.”

Paul Mulhall Communications and Digital Marketing Manager

Greyhound Recycling

"Engage Hub team and their platform are instrumental in supporting our business-critical and high volume operations on a daily basis. The implementation of new services has been far superior to other providers. They have delivered all requirements seamlessly, on schedule and importantly, within budget."

Ian Flynn Business Product Manager

Three Ireland

"We needed a solution that improved customer communications while giving us the reporting functionality and scalability the business needed. Engage Hub was the only provider that could meet our wide range of requirements."

Continuous Improvement Manager

Top UK Logistic Provider

Latest Resources

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Next Best Experience in 3 steps.

By Chris Crombie 11 June 2021

Next Best Experience is the holy grail of customer analytics. Fully realised, it represents the ability to identify and deliver the right experience in real-time based on everything you know about the customer.

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5 ways to improve debt collection rates.

By Lisa Rose 7 June 2021

Learn 5 ways to improve debt collection rates – while keeping customer experience at the heart of your approach.

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Image to support the blog. A lady in her kitchen smiling while doing online shopping on her phone and/or paying with her credit card. Customer Experience

How to avoid a fragmented retail customer experience

By Simon Brennan 28 May 2021

When it comes to the retail customer experience, it’s not just about individual touchpoints. Here’s how deliver a seamless journey.

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Revolutionise your customer journeys.

Journey mapping and real-time journey orchestration are instrumental when looking to exceed customer expectations. Organisations across all sectors are revolutionising their CX with enhanced journey analytics. Find out how you can do the same in our whitepaper.

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