Read our second and final instalment of 2-part blog series, where we continue to focus on initial steps you and your business must take to successfully transition from traditional to NextGen IVR.
Overwhelmed by customer information, forever battling with legacy systems and data silos, and under increasing pressure to deliver a seamless experience for your customers. We get it (better than anyone else), you’ve got a tough job on your hands.
Let us take some of your stresses away. Engage Hub technology unifies and activates relevant data from your various systems - from transactions to customer preferences - to build a cohesive picture of when and how to best engage with your customers.
Your customers want you to understand them. They want a slick experience with your brand that is built around their wants and needs. They also want to get the right information, at the right time, in a place that suits them. Powered by AI, Engage Hub’s platform enables you to create more intelligent customer journeys that, over time, help you build long standing relationships with each and every customer.
Happy customers are loyal customers. And loyal customers bring repeat business.
They are a key part of your company’s growth and stability. You need to keep these customers engaged with well-timed and intelligent communications, in order to boost your customer satisfaction, CLV and retention rates.
At Engage Hub, we’ve developed a platform that connects legacy systems and collects real-time data to automate decisions so that your customers only receive relevant and timely communications. Whether that’s an onboarding email to a new customer, a text message to confirm a delivery, or a message on Facebook to solve a customer query – we make sure you are communicating with your customers on their terms.