Disjointed experiences damage your business. Map, visualise, automate and optimise customer interactions – driving ROI, boosting cost savings, eliminating bottlenecks and streamlining the customer experience
Implementing an AI Knowledge Base can take your traditional help centre from ordinary to extraordinary. Here’s how.
We are beyond excited to share our second Gartner recognition in their latest Market Guide for Customer Journey Analytics & Orchestration platforms!
Learn the key steps to building an AI Knowledge Base and 3 best practices to ensure it drives value for your customers.
AWARDS
For a second year running, we have been named a winner in the “Customer Experience” category at Sainsbury’s Tech Supplier Awards.
0
B+
monthly interactions
£
0
M+
operational cost savings
per annum
0
%
average call deflection due
to automation
0
Pts
Increase in Customer Effort Score (CES)
Disjointed experiences damage your business. Map, visualise, automate and optimise customer interactions – driving ROI, boosting cost savings, eliminating bottlenecks and streamlining the customer experience
Fight rising costs with AI-powered automation and self-service. Deflecting calls, capturing customer intent and freeing up agent time for high-value interactions, you’ll improve efficiencies and exceed customer expectations.
Seamlessly orchestrate communications and build relationships across all channels – with personalised, relevant messages that meet customer needs and boost campaign success.
AI is at the heart of all we do. We understand your challenges and have built intelligent solutions to help you overcome them.
Our native AI platform powers customer journeys, drives cost savings, improves operational efficiencies and supercharges the customer experience – and helps intuitively select solutions that work for your business. And by providing a bird’s eye view of every customer interaction, Engage Hub’s Customer Journey Tracker sets us apart from other providers – or so we’re told by our customers!
We’ve received a multitude of awards for the incredible results our solutions generate – across sectors including financial services, retail and logistics, mobile network operators and government.
Agile and scalable, our AI-powered solutions are cost-effective and quick to deploy. And there’s no need to rip and replace your existing systems – instead, seamlessly access and combine all data from existing legacy systems and infrastructure, using our pre-built or custom-built integrations to power your customer journeys.
With a proven track record supporting some of the world’s most successful brands, we’ve been consistently recognised in prestigious industry reports, including those by Forrester and Gartner.
We’re serious about data security – yours and your customers’. Officially certified for ISO 27001, PCI and GDPR regulations, we take pride in seamlessly protecting data at every step. As fully compliant with the European Supply Chain, we keep data within trusted boarders.
Plus, we prioritise partnerships. Collaborating with world-leading CRM, ERP, contact centre and payment providers, we make it easier for you to drive customer service innovations.
And with a dedicated professional services team to guide you from first contact to development, go-live and beyond, we make it simple to maximise value, meet your KPIs and drive business growth.
Customer Experience
Learn the key steps to building an AI Knowledge Base and 3 best practices to ensure it drives value for your customers and team.
Customer Journey
Delivering a frictionless customer journey is easier said than done. Businesses often face significant roadblocks that prevent them from providing a truly connected experience.
Data Orchestration
AI Knowledge Bases can help you deliver service that meets your customers’ need for speed without sacrificing quality. Here’s how.
Journey mapping and real-time journey orchestration are instrumental when looking to exceed customer expectations. Organisations across all sectors are revolutionising their CX with enhanced journey analytics. Find out how you can do the same in our whitepaper.