We help organisations reduce cost to serve, lower
queue times, improve resolution rates and give customers faster
access to the answers they need.
Deflect avoidable calls, capture intent instantly and free agents to focus on high-value
interactions with our Al-powered automation and self-service.
Reduce repeat contacts, improve self-service adoption and provide real-time access to shared FAQ information for faster customer support.
Handle common enquiries faster, reduce pressure on agents and seamlessly escalate complex conversations to human teams when needed.
Hybrid Al gives organisations greater control, transparency, control and accountability - without sacrificing automation benefits.
Organisations choose Engage Hub because we
combine Al innovation with practical delivery,
operational flexibility and long-term customer support.
£10+ mil savings in first year, £5+ mil savings annually thanks to Engage Hub.
50% call deflection in first week of go live.
16-point Customer Effort Score (CES) improvement.
Customer satisfaction increased to 94%.
All the successes are down to great teamwork – everything is done as if Engage Hub
were an internal Sainsbury team. The whole team cares, contributes and pushes for
continual advancement of what we can do for Sainsbury’s. No job is too hard, and
together we always deliver.”
We started using Engage Hub for the welcome and nurture campaigns aimed at new card customers, and it has helped us reach people at genuinely meaningful moments. We’ve replaced a manual, multi-team process with a streamlined, automated daily trigger model that delivers personalised messages at scale. We’re therefore delivering crucial customer experience improvements while reducing toil for our teams.
Thank you to the Engage Hub team for an exceptional delivery of this initiative from
ideation, design and testing through to execution. The professionalism, expertise and
commitment demonstrated throughout the project were outstanding. I honestly can’t thank you enough.”
Our partnership with Engage Hub has been pivotal to the transformation of our outbound campaigns. Building on their AI-powered journey automation platform for SMS campaigns, their seamless WhatsApp integration is enabling us to achieve greater reach and stronger customer engagement. And the ability to scale these interactions with ease has been a game changer, allowing us to operate more efficiently and deliver an enhanced customer experience.”
We sought new innovative ways to bring contextually relevant advertising to our extensive customer base. We were looking for an industry-leading solution that will enable us to drive new revenue streams as a part of our innovative data monetisation strategy. Engage Hub’s solution easily met the level of sophistication and scale we required. As a result of working with Engage Hub, we have the capability to analyse rich customer information in real-time, enabling us to deliver highly personalised, geo-ad services to our subscribers”
In 2025, An Post delivered more than 150 million customer notifications across email and SMS alone, so communicating effectively at scale is central to how we serve our customers. Engage Hub has demonstrated both the technical capability and strategic vision required to take our messaging to the next level, and we look forward to working together to make every customer interaction smoother.”
Partnering with Engage Hub has helped us streamline increasingly complex customer journeys. Their platform helps them simplify complex processes, improve responsiveness and provide consistent and secure experiences across every channel our customers use.”
Engage Hub is a key partner for us in this complex area. In Saudi Arabia, for example, there’s a requirement that data stay on-premises. Complying with local data policies, Engage Hub’s data residency solution has enabled clients to make sales and secure new business there.”
We’re excited to team up with Engage Hub to further strengthen our omni-channel contact centre CCaaS solution. Their automation, AI and machine learning advances will help MaxContact users reduce interaction handling costs and boost efficiencies, all while delivering a higher-quality and more seamless service across digital channels.”
This is an incredibly unique offering to our UK-based clients. HGS and Engage Hub can together provide CX insight to real-time touchpoints, identify areas of opportunity to remove challenges within journeys, and improve the overall customer experience, which is so, so critical when customers have less money to spend.”
Engage Hub has proven it can build bespoke solutions that meet the evolving needs of PayPoint clients. Tone Masking is the latest example. This capability enables our housing association clients to better support their agents and tenants, securely and effectively.”
I would recommend Engage Hub without hesitation as they have delivered all requirements seamlessly, on schedule and importantly, within budget. The turnaround on requests for information or implementation of new services has been far superior to other providers, and ultimately, has led us to bring an additional, award-winning service to our valued customers.”
Engage Hub quickly identified an opportunity for us to implement innovative multi-channel solutions to simplify our customer journey. By having multiple communications and payments channels centred on the mobile phone, we’ve managed to expand our market reach and uphold a uniquely competitive advantage.”
The Engage Hub solution has given us the ability to quickly develop and launch highly targeted SMS marketing campaigns which are now an integral part of our ‘Play or Park’ customer loyalty programme. Most importantly, we get almost instantaneous feedback about the success of campaigns, which enables us to quickly adjust or further segment campaigns. We now send over 300,000 text messages every month to both consumers and corporate users, using the Engage Hub solution.”
One of the best things about the Engage Hub integration is that we have significantly increased the efficiency of our outbound call process by automating multi-channel data collection. We can now meet our internal & customer SLAs & continue to deliver world-class customer service.”
Without Engage Hub, we would have struggled to cope, even if we’d had the time and resources to be able to contact people reliably.”
We would be unlikely to find another partner as flexible as Engage Hub. We would recommend them to other clients because of their collaborative approach of working in partnership with us rather than just as a supplier.”
Customers expect service that’s fast and efficient. Capturing, interpreting and understanding intent, our Conversational AI enables callers to resolve issues quickly by routing them to their self-service channel of choice – delivering measurable customer satisfaction improvements and significant cost savings.
From traditional and dynamic IVR to automated payments and call-recording, our call deflection solutions meet the needs of your business and your customers – seamlessly integrating and complementing existing infrastructure without any costly changes.
Agent time is valuable. Free it up for high-value interactions by digitalising first-line support to resolve customer queries through digital channels in the first instance.
From common problems to more complex decision trees, our AI Agent uses our NLP engine to understand and resolve queries. Working across all channels in real-time, it improves average call handling time, reduces call transfers, drives efficiencies and guarantees a personalised customer experience, whatever the channel.
Every customer journey is unique. Identify the reasons why customers get in touch and discover what they are trying to achieve with Engage Hub’s Customer Journey Tracker.
Unifying data from multiple sources and existing systems, it delivers a bird’s eye view of each interaction your customer has with your business – giving you the power to personalise and optimise their experience.
Freeing you from information silos, Customer Journey Tracker gives you a holistic understanding of end-to-end touchpoints and enables you to track KPIs. Overlaid with our Conversational AI, it records every interaction – so you can analyse common issues and further optimise your call deflection strategy.
Today’s customers demand swift, personalised responses and seamless cross-channel experiences. To stay ahead of the curve, you need to engage customers on their choice of channel.
From WhatsApp to RCS (Rich Communication Messaging), SMS, email and more, Engage Hub simplifies and scales communication by uniting multiple channels under a single platform. The digital deflection solutions empower customers to choose alternative channels prior to calling or while they’re in a queue
We help businesses modernise customer service without forcing them to replace existing technology or overhaul operations overnight.
Start with the solutions you need today and scale over time. Our flexible product set allows organisations to deploy individual capabilities without committing to a full system replacement.
Engage Hub integrates with the systems and platforms you already use. We work alongside your existing CRM, contact centre, payments, messaging and customer service technologies to extend value and reduce disruption.
You don’t need a large internal team to deploy and manage automation.
Our Professional Services specialists guide you through strategy, implementation, optimisation and ongoing support - helping you deliver value faster without additional staffing pressure.
Deploy AI safely with human oversight, governance controls and predictable costs.
Our Hybrid AI approach gives organisations the agility to scale automation while maintaining control over customer experience, compliance and operational risk.
Engage Hub solutions are designed to be flexible, reusable and scalable across teams, channels and use cases.
Whether you're starting with a single journey or transforming customer service operations globally, our platform grows with your business.
Avoid the unpredictable pricing models often associated with large Al vendors.
Engage Hub gives organisations greater visibility and control over Al usage and operational costs, with flexible deployment options designed to support budget certainty and long-term scalability.
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Customer service automation helps organisations reduce cost to serve by handling routine interactions at scale, without compromising customer experience. Engage Hub helps businesses deflect avoidable calls, automate repetitive processes and provide customers with faster access to the answers they need.
By capturing customer intent instantly and resolving simple queries through AI-powered self-service, organisations can reduce pressure on contact centre teams and allow agents to focus on higher-value conversations.
For example, Sainsbury’s achieved over £10 million in savings in the first year, with more than £5 million in annual savings delivered through Engage Hub’s automation capabilities.
AI should enhance customer experiences – not introduce unnecessary risk. Engage Hub gives organisations complete control over how AI is deployed, with built-in governance, human oversight and transparent cost management.
Our Hybrid AI approach combines the speed and scalability of automation with the reassurance of human involvement when it matters. Organisations can define where AI is used, set escalation points and maintain visibility over customer interactions, ensuring every conversation meets their standards for quality, compliance and customer care.
Yes. The most effective customer service strategies combine AI automation with human expertise.
Engage Hub’s AI-powered solutions support agents by handling routine requests, surfacing relevant information and automating time-consuming tasks, helping teams resolve queries faster and focus on more complex customer needs.
AI and human agents work together as part of a connected customer journey, improving efficiency while maintaining the personal support customers value.
Reducing Average Handling Time starts with making every interaction more efficient. Engage Hub helps organisations shorten resolution times by automating repetitive tasks, capturing customer intent earlier and giving agents the information they need at the right moment.
From AI-powered self-service and automated journeys to agent assistance and intelligent routing, Engage Hub helps reduce unnecessary steps, minimise transfers and improve first-time resolution. The result is faster support for customers and more efficient operations for service teams.
Engage Hub enables organisations to deliver connected customer experiences across the channels their customers use most.
Our platform supports voice, messaging and digital channels including WhatsApp, SMS, RCS, web and contact centre environments, orchestrating interactions through intelligent journey automation. Rather than managing individual channels separately, Engage Hub helps businesses create seamless customer journeys across multiple touchpoints, ensuring customers receive consistent support wherever they choose to engage.
Engage Hub is designed to help organisations start delivering value quickly without lengthy transformation programmes.
Our modular approach means businesses can begin with a specific customer journey or use case and scale over time. Our Professional Services specialists support every stage, from strategy and implementation through to optimisation and ongoing improvement.
Because Engage Hub works alongside existing technology, organisations can introduce automation faster while minimising disruption to current operations.
No. Engage Hub is designed to work alongside your existing technology – not replace it. We integrate with the platforms and systems you already use, including CRM, contact centre, payments and customer service technologies, extending their value while adding intelligent automation capabilities.
Our flexible, modular approach allows organisations to modernise customer service at their own pace, without the cost, risk or disruption of a full system replacement.
Security and control are at the heart of every Engage Hub deployment.
Our Hybrid AI approach gives organisations greater control over how customer data is managed, where AI is applied and how interactions are governed. With built-in oversight, flexible deployment options and enterprise-grade integrations, businesses can scale automation while maintaining security, compliance and operational confidence.
Engage Hub helps organisations adopt AI responsibly, balancing innovation with the need to protect customer information and maintain trust.
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