London, UK, 30th April – Engage Hub, the data-driven AI journey automation company, today announced its inclusion in The Customer Journey Orchestration Platforms Landscape, Q2 2026 report by Forrester.
The report provides an overview of 21 vendors in the customer journey orchestration (CJO) space, helping CX, digital and business leaders understand the value of CJO platforms and evaluate potential partners. According to Forrester, CJO platforms enable organisations to “understand real-time journey context, coordinate and orchestrate enterprise decisions and continuously optimise outcomes and business value.”
Engage Hub’s inclusion reflects its focus on enabling organisations to orchestrate intelligent, outcome-driven customer journeys. Its platform brings together real-time data, AI-driven decisioning and cross-channel engagement to help enterprises improve customer experience while delivering measurable business value.
“Recognition in this Forrester landscape report highlights our ability to drive business performance as the importance of journey orchestration continues to grow”, said Karen Waters, Product and Marketing Director at Engage Hub. “We are focused on helping organisations move from fragmented engagement to coordinated, insight-led journeys that deliver tangible outcomes.”
As organisations prioritise technologies that connect customer experience with operational and commercial results, the demand for scalable, AI-enabled orchestration continues to grow. Engage Hub’s platform is designed to support this shift, embedding decisioning and automation across the customer lifecycle.
“Organisations need to act on customer insight in real-time, not retrospectively,” said Luigi Loconte, Product Manager at Engage Hub. “Our approach enables businesses to operationalise journey intelligence, ensuring every interaction is timely, relevant and aligned to business objectives.”
The recognition comes at a time when organisations are prioritising technologies that can align customer experience with business performance, particularly in a challenging economic environment where efficiency and ROI are critical.
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To learn more about Engage Hub and its customer journey orchestration capabilities, get in touch.
To download the report, visit the Forrester website. Please note that it is only available to Forrester subscribers or those who wish to purchase it.