Engage Hub’s Message Authenticator enables your customers to quickly and easily verify any message they receive from a brand. If a customer suspects a text message might be fraudulent, they can simply forward the message with a unique keyword to a dedicated, secure short-code and immediately confirm if the message is legitimate or not. The solution then carries out a series of real-time, automated security checks based on the message received and confirms its legitimacy back to the customer. If the message is found to be fraudulent, the customer will be instructed to call the brand immediately.
