At Engage Hub, we give you a cost-effective way of improving your collections process, helping you surmount key challenges affecting profitability. Using our Intelligent Collections solution, you enable your customers to pay when they want and how they want – while maintaining PCI DSS compliance.
Maximise customer contact by using our latest waterfall technology to engage the customer on the most effective channel, both from an engagement and cost perspective. Working across all channels with a call to action to pay instantly – SMS, email, WhatsApp, voice and more – you can ensure highest rate of contact on the customers desired channel, based on their real-time interaction. If no response on any previous communication, a call centre agent can automatically receive a notification to follow up, delivering higher rate of debt recovery.