London, UK, 1st July 2021 – Engage Hub, the data-driven journey orchestration company, today announced that it has won in the ‘Omnichannel Technology Vendor of the Year’ category at the Retail Systems Awards 2021.
The Retail Systems Awards 2021 focused on celebrating excellence and innovation in the retail sector. The Awards returned for a 16th year, bringing together the industry’s best and brightest in the retail technology calendar.
Ray Tierney, CEO, Engage Hub comments on the news: “I am delighted to see Engage Hub as the winner for the Omnichannel Technology Vendor of the Year at this year’s Retail Systems Awards. This is an incredible achievement and testament to the products and services we offer in the retail sector.”
Ray continues, “At Engage Hub, we recognise the challenges faced by retailers today. Our unique suite of omnichannel solutions for enterprise and small-to-medium (SME) clients, enable retailers to drive contact centre optimisation through call deflection – while empowering them to overcome the increasing pressure to reduce costs, streamline processes and a need to improve experience in line with customer expectations. In fact, by using Engage Hub’s digital self-service solutions, one of our top retail clients has seen over 68% of their customers now use digital self-service channels in the first instance – while reaping the benefits of nearly £4 million in operational cost savings and digitally transforming their customers’ experience.”
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At Engage Hub, we help you to effortlessly manage data from any external sources while our platform integrates all channels into a single system. From cross-channel communications and marketing campaigns to last-mile logistics, we enable you to deliver cost-effective self-service solutions and personalised communications with your customers and partners. Contact an expert to learn more about Engage Hub’s unique customer engagement solutions and thrive in a competitive market.