Webinars

Operational Excellence background image foe the webinar landing page

Post-COVID business review: Streamlining CX in time of crisis.

Presented By Keith Eldridge 13 July 2021

We’ve asked our expert Keith Eldridge, Director of Project Management, on the challenges he and his team helped to solve through the pandemic and beyond.

Watch this Webinar >
Digital Transformation

Digital acceleration: What has COVID-19 caused?

Presented By Ray Tierney 15 June 2021

Recently our CEO, Ray Tierney, featured as a guest speaker on a webinar hosted by our strategic partner, The Executive Institute. In case you missed it, your can now access your free on-demand copy.

Watch this Webinar >
Customer Journey

Customer Journey Tracking: How to optimise and improve customer experience in real-time.

Presented By Karen Waters and Chris Crombie 7 July 2020

Our practical webinar explains why customer journeys are important and how journey insights and analytics can rapidly and drastically improve your customers’ experiences.

Watch this Webinar >
Call Deflection

7 ways to effectively engage customers and employees during crisis and beyond

Presented By Nicola Pero 3 April 2020

The time for multi-channel support is now. Watch now our webinar and learn how your businesses can efficiently respond to emergency.

Watch this Webinar >
Call Deflection

Automate Customer Journeys: How to enhance the customer experience and improve operational efficiency

Presented By Karen Waters and Chris Crombie 26 June 2019

Do you know how to map out and track interactions so you can better understand your customers and have data to improve automation processes within the business? Our practical webinar explains what steps to take.

Watch this Webinar >

Webinar sobre gestão de consenso para atender a LGPDP

Presented By Gabriel Lobitsky 25 February 2019

Neste webinar, discutimos como as empresas brasileiras devem se preparar para o capítulo de gerenciamento de consentimento da Lei Geral de Proteção de Dados Pessoais, conhecida como LGPDP.

Watch this Webinar >