Automate Customer Journeys:

This webinar explains how you can do this, in practical terms. Experts cover topics such as:

• Customer journey mapping: How to map out and track interactions so you can better understand your customers and have data to improve automation processes within the business.
• Real-time data sharing: Between channels, so chatbots and Interactive Voice Response (IVR) systems know customer histories and can offer personalised support, which boosts satisfaction with self-service options.
• Natural Language Processing and AI: How you can take your IVR to the next level, making it easier for people to self-serve while speeding up resolution times and giving agents more effective tools.
• Predictive customer support: Ways to take data from customer interactions to predict when they’re likely to contact you, so you can pre-empt their queries and engage them on their channel of choice.