Read about 3 ways you can integrate your thinking around social media and customer experience – and enhance your efforts in both areas.
We want to make your job of delivering seamless customer experiences as easy as possible. Our platform takes all of your communication channels, and real-time data, and integrates them into just one system.
Start the conversation from a central hub
Consistently delivering timely communications based on customer preferences is no mean feat.
With Synapse, you can quickly and simply create, deploy, measure and optimise real-time interactions, from an intuitive drag and drop interface. Powered by artificial intelligence and Natural-Language Processing, Synapse allows you to automate any cross-channel interaction, using technology to communicate with your customers as if it were a human.
So, whether you are looking to improve the experiences your customers have with your call centres, boost engagement in your customer loyalty programmes, or simply make your customers feel like you understand them, Synapse ensures you deliver the right message to the right person.
Reach your customers via their channel of choice
All of your customers are unique – they expect to interact with your brand in the way that suits them.
Customer Journey Tracker helps you design your communications around your customers’ preferences, letting you visualise the sequence in which interactions take place and map customer journeys across multiple touchpoints. With this complete view, you can see which interactions are most effective and which ones add value to your business, and then you can optimise your communications to match. The result is happier customers that keep coming back for more.
Create custom emails that pack a punch, in plain text or HTML with ease by using one centralised platform that stores all creative assets from your mobile pages, adverts and MMS. Take inspiration from our work with Hermes.
Engage your customers with highly relevant messages following any interactions they make on Facebook or Instragram by using the super-handy Facebook customer audience API.
Our Interactive Voice Response is a next-generation intelligent automatic system that uses natural speech technology to predict caller intent and route calls to the most relevant self-service platform. Learn more.
Bring your mobile campaigns to life by using our builder to design, edit and publish mobile responsive landing pages to track engagement levels.
Save yourself some time and energy by allowing the Engage Hub platform to automatically update your CRM data based on every customer interaction, so that your customers only receive the most relevant communications.
Changing regulations can be complicated. Stay compliant with our new GDPR consent management tool when managing cross-channel communications. You simply export customer data once from the centralised hub. Read more about GDPR here.
Security should be a top priority for your company to protect your customers and your reputation. That’s why we only partner with carefully vetted providers, and meet regulatory requirements, so that we can provide a platform that is compliant, secure and always on.