Cross Channel Communications | Engage Hub

Cross-Channel Communications.

Many communications channels, just one platform

Customers move seamlessly across various devices communications channels – from mobiles to emails to social networks. The world is literally at their fingertips.

They expect instant answers and a personalised service from the brands they engage with via their preferred channels of communication. If they don’t get what they want, they will not hesitate to find it elsewhere.

To stop your customers from leaving you, you need to engage each one across a number of digital touchpoints. You need to show you understand them, and what they want, to keep them coming back, time and time again.

But to successfully engage each and every customer across multiple communication channels is not without its challenges. It requires breaking down data silos and constant battles with legacy systems to deliver cross-channel communications that mirror customers’ movements across different touchpoints.

H
o
w
d
o
I
a
c
t
i
v
a
t
e
m
y
a
c
c
o
u
n
t
?
Hi Louise, your safety is important to us. We’ll send your activation code to your trusted device.
That's great thank you
2 minutes later
Your account activation code is 459540. but you can simply login using this link. https://app.login.com
2 days later
Hi Louise, it's Zac. You sheduled a call to discuss payments setup issues. let's get that sorted for you.
1 week later
You're a few feet away from your local store. Why not pop in and see whats on offer and get it delived straight to your home.
Your delivery will arrive between 10-11amtoday. If you would like to reschedule click here. https://app.login.com

At Engage Hub, we understand how big this task can be

Our platform brings together a range of consumer engagement channels under a single platform – including timely SMS and MMS messages, voice, contextually relevant emails, Facebook Messenger, WeChat and many others.

cogs-mobile
new-lines-to-upload

By managing all channels under one platform, we remove data silos and allow you to synchronise communications perfectly with each customer, meaning each person can enjoy a fully connected experience with your brand.

The result? Happy, valued customers that drive repeat purchases and growth for your business.

footer-bullets