London, UK, 23rd August 2021 – Engage Hub, the data-driven journey orchestration company, today announced that it has been shortlisted, as a finalist, in the ‘Best Customer Service and Experience Technology’ category, for the FStech Awards 2021.
The FStech Awards 2021 focuses on celebrating the excellence and innovation within the UK and EMEA financial services sector. Returning for a 21st time, the FStech Awards brings together the industry’s best and brightest for the biggest evening in the financial services technology calendar. Hosted and organised by FStech, a leading website for technology and business decision-makers in the UK and EMEA financial services sector, the awards showcase the achievements of those within the sector.
Karen Waters, Product and Marketing Director at Engage Hub comments on the inclusion: “I’m delighted to see Engage Hub feature as a finalist in the Best Customer Service and Experience Technology category for this year’s FStech Awards! Having previously been recognised as a major FinTech player for a second year running, this shortlist is yet another fantastic testament to the products and services we offer in the Financial Services sector.”
Karen concludes, “At Engage Hub, we give you solutions that empower your customers to self-serve – from the point of onboarding, account queries through to arrears payments and issue resolution. Our extensive range of automated self-service solutions, such as Cross-channel Chatbots and Conversational IVR, have enabled our banking clients to not only improve their CSAT and NPS scores, but also to deliver significant cost reductions across all departments.”
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At Engage Hub, we help our Financial Services clients to compete in their industry by delivering safe, secure and seamless journeys for customers. Recently, our client enabled 52% of their customers to now complete the on-boarding process using our self-service channels – while reaping the benefits of €1.2 million savings per annum. Contact an expert to learn more about Engage Hub’s unique customer engagement solutions and how we can help you reduce costs, boost efficiency and thrive in a competitive market.