According to new research, 79% of students “worry about making ends meet”. This means retailers could have an opportunity to offer student discounts in a bid to attract a new demographic. But the real question is, are there other ways to appeal to the student market in the midst of financial struggles?
Customer Service Automation
Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.