Businesses have entered an era of eternal data-harvesting, making data an extremely valuable commodity. And for that reason, as with any other high-value asset, it is vulnerable.
Businesses have entered an era of eternal data-harvesting, making data an extremely valuable commodity. And for that reason, as with any other high-value asset, it is vulnerable.
Discover 7 applications of AI in contact centres – to help improve both customer experiences and profitability.
Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.