NextGen IVR.

The Power of Self-Service & a Connected Customer Experience.

As customer expectations have evolved, so have their demands and needs. There’s been a significant growth in the importance of effortless, self-service experiences as 81% of customers want organisations to offer a choice of channels that’ll meet their expectations.

This playbook examines how the latest in IVR technology is designed to accommodate rising customer needs for quick and seamless self-service experiences.

Download this playbook to discover:

  • How the latest enhancements in NextGen IVR solution will enable you to engage with your customers in a new, exciting ways.
  • How the benefits of implementing NextGen IVR into your customer experience strategy will help you deliver next fully-personalised, human-like, proactive experience.
  • How upgrading to an AI-powered solution will allow you to integrate easily with existing cross-channel systems to provide meaningful insight to your customers journey, in real-time.
  • How to successfully undertake the initial steps towards transitioning to NextGen IVR to make your business goals much more achievable.
  • Discover how some of the world’s most successful organisations have implemented a NextGen IVR and the results delivered they’ve seen.

Latest Resources

Data Security

Is there really a trade-off between security and customer experience? (part two)

By Nicola Pero 15 February 2021

Read our second and final instalment of two-part blog series, where we continue to focus on why data security compliance should be a customer service priority in your organisation, not just a box-ticking exercise. Take a look.

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Customer Communications

Key considerations when incorporating a Chatbot into your self-service solutions

By Chris Wallbank 9 February 2021

In this blog, we’ve compiled a few tips and strategies to ensure that everything runs smoothly once your bot starts communicating with your customers. Take a look.

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Customer Experience

How to choose the best-fit Customer Experience solution

By Lisa Rose 1 February 2021

Investing in CX is essential in order to continuously improve, so you can drive engagement, track results and analyse your sales funnel. But not all CX solutions are created equal - so how do you find the one that best fits your business?

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