NextGen IVR.

The Power of Self-Service & a Connected Customer Experience.

As customer expectations have evolved, so have their demands and needs. There’s been a significant growth in the importance of effortless, self-service experiences as 81% of customers want organisations to offer a choice of channels that’ll meet their expectations.

This playbook examines how the latest in IVR technology is designed to accommodate rising customer needs for quick and seamless self-service experiences.

  • *We will only send you information we think you'll find interesting and you can unsubscribe at any time. Your data will be processed by Engage Hub for the purpose of maintaining these communications as outlined in our Privacy Policy.

Download this playbook to discover:

  • How the latest enhancements in NextGen IVR solution will enable you to engage with your customers in a new, exciting ways.
  • How the benefits of implementing NextGen IVR into your customer experience strategy will help you deliver next fully-personalised, human-like, proactive experience.
  • How upgrading to an AI-powered solution will allow you to integrate easily with existing cross-channel systems to provide meaningful insight to your customers journey, in real-time.
  • How to successfully undertake the initial steps towards transitioning to NextGen IVR to make your business goals much more achievable.
  • Discover how some of the world’s most successful organisations have implemented a NextGen IVR and the results delivered they’ve seen.

Latest Resources

Data Security

How Banks Can Defend Against Smishing Attacks

By Mark Grainger 27 September 2022

In this blog, we look at smishing, one of the most common forms of cyberattack – explaining how it works and how to defend your organisation and customers.

Read More >
Customer Service Automation

4 Ways Data Should Transform Contact Centre Performance

By Karen Waters 13 September 2022

Contact centres are data gold mines. Here’s how to make sure you’re harnessing that data’s full potential to optimise customer experience and operational efficiency.

Read More >
Customer Service Automation

6 Contact Centre Metrics You Need to Track

By Simon Brennan 7 September 2022

As you adopt a ‘hybrid’ digital-traditional approach to customer service, track these 6 metrics to get a holistic idea of performance – and drive meaningful improvement.

Read More >