As customer expectations have evolved, so have their demands and needs. There’s been a significant growth in the importance of effortless, self-service experiences as 81% of customers want organisations to offer a choice of channels that’ll meet their expectations.
This playbook examines how the latest in IVR technology is designed to accommodate rising customer needs for quick and seamless self-service experiences.
Mid Sussex District Council and Birmingham City Council joined us on a webinar to discuss digital innovation in local authorities. Here are their 4 pieces of advice.
No matter how slick your online journeys, there will always be customers who need to contact a person. Here are 3 ways you can give them a first-class experience.
Next-gen messaging channel RCS gives you an easy way to deliver engaging, rich content – so you can nurture relationships and boost campaign ROI.