As customer expectations have evolved, so have their demands and needs. There’s been a significant growth in the importance of effortless, self-service experiences as 81% of customers want organisations to offer a choice of channels that’ll meet their expectations.
This playbook examines how the latest in IVR technology is designed to accommodate rising customer needs for quick and seamless self-service experiences.
Learn about the 3 main types of automation and how they can help improve processes, drive revenue and strengthen customer journeys.
Live chat is a powerful customer service tool that helps you stand out in the market and build long-term relationships with customers.
PCI non-compliance can cost your small business thousands of pounds every month. Here’s how to bring your financial data security up to scratch.