Our Whitepapers.

Customer Service in the digital era

How to reduce costs while improving your customer experience with efficient and effective self-service technology.

The ‘New Normal’ for Customer Experience

What Digital Transformation Looks Like in a Post-Pandemic World

Revolutionise your customer journey.

How to visualise, optimise and orchestrate customer interactions - and make evidence-based improvements to customers’ experience.

The Importance of Connected Customer Journeys

How to deliver a consistent experience across every touchpoint.

NextGen IVR. The Power of Self-Service & a Connected Customer Experience.

Find out how to exceed customer expectations - efficiently and profitably across every channel.

The Customer-Centric Organisation. How customer experience has become a major focus for businesses in 2018

Digital Transformation, Customer Experience and Calculating ROI.

Managing The Fragile Customer Experience In The Information Age.

Technological advancements have changed the way businesses, in every sector, communicate with their customers.

The Mobile Network Opportunity.

Find out why location data holds the key to success.

Tear down siloes and connect with customers at every touchpoint.

Tear down siloes and connect with customers at every touchpoint.

An Introduction to Chatbots

Learn how to engage with thousands of customers instantly.

Email Deliverability

A best practice guide on how
to avoid spam filters.

Raconteur: The Future Customer

New Revenue Streams for Pioneering MNOS

Why SMS is still the biggest missed opportunity.

Mobile Banking: The Vital Role of Cross-Channel Communications in 2017