Customers can pay how they want, when they want – by agent or via digital and IVR payment capabilities. Working across all channels – SMS, voice, email, WhatsApp and more – you ensure the highest rate of engagement on customer’s desired channel, based on their real-time interactions and preferences. You can therefore maximise customer contact by using our latest automation waterfall technology to engage the customer on the most effective channel.
Additionally, customer will receive payment confirmation on their channel of choice. You can also customise journey flows and provide automated answers to common queries, including account details and outstanding balance. As a result, payment processes are more efficient for both, your customers and employees.