PayPoint and Engage Hub deploys a new collaborative PCI-compliant payment solution

London, UK, 22nd September 2022 – Digital payments expert, PayPoint, has strengthened its partnership with a leader in the provision of journey orchestration and cross-channel communications, Engage Hub, to provide a PCI-compliant ‘Tone Masking’ payment solution specifically for Housing Associations.

As long-standing collaborators, PayPoint and Engage Hub pride themselves in developing and implementing automated PCI-compliant payment solutions, primarily across the energy and utility sectors. This latest collaboration sees the partnership evolve for the benefit of Housing Associations and their agents and tenants.

The ‘Tone Masking’ solution is configurable around individual Housing Association needs, allowing integration with their telephony and CRM systems and de-risking the Housing Associations of their PCI obligations.

The solution allows an agent and tenant to be connected throughout the call, enabling the agent to guide the tenant through the payment process while any card details entered are suppressed – making this a seamless and secure journey. The solution can take one-off payments, instalments and recurring payments, so it’s flexible based on tenant needs.

The automated Payment IVR is integrated into MultiPay – PayPoints’ omni-channel digital payment solution – providing end customers with 24/7/365 access to pay their bills and top up their pre-pay meters.

“Engage Hub has proven it can build bespoke solutions that meet the evolving needs of PayPoint clients. Tone Masking is the latest example. This capability enables our housing association clients to better support their agents and tenants, securely and effectively” said Danny Vant, Customer Services Director for PayPoint.

“Engage Hub’s Tone Masking solution can be tailored to meet specific needs and rolled out rapidly for any of PayPoints’ clients. It is an effective collaboration that’s benefiting PayPoint and the Housing Associations they work with. Not only in offering a cost-effective solution, but through providing technology which ensures the Housing Association and their tenants have a broad range of payment options available, in a highly secure protected environment during any payments journey,” adds Simon Brennan, Vice President Sales Europe for Engage Hub.

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About PayPoint

For tens of thousands of businesses and millions of consumers, we deliver innovative technology and services that make life a little easier.

The PayPoint Group serves a diverse range of organisations, from SME and convenience retailer partners, to local authorities, multinational service providers and e-commerce brands. Our products are split across three core business divisions:

• In Shopping, we enhance retailer propositions and customer experiences through EPoS services via PayPoint One, card payment technology, Counter Cash, ATMs and home delivery technology partnerships in over 60,000 SME and retailer partner locations across multiple sectors. Our retail network of over 28,000 convenience stores is larger than all the banks, supermarkets and Post Offices put together.
• In E-commerce, we deliver best-in-class customer journeys through Collect+, a tech-based delivery solution that allows parcels to be sent, picked up and dropped off at thousands of local stores.
• In Payments and Banking, we give our clients and their customers choice in how to make and receive payments quickly and conveniently. This includes our channel-agnostic digital payments platform, MultiPay, offering solutions to clients across cash, card payments, direct debit and Open Banking; an eMoney offering that enables cash through to digital transactions and cash solutions providing vital consumer access across our extensive retail network.

Together, these solutions enable The PayPoint Group to create long-term value for all stakeholders, including customers, communities and the world we live in.

Contact HSL for more information
Justine Hoadley or Matthew Enderby
020 8977 9132