Engage Hub and MaxContact partner to optimise contact centre operations

London, UK, 6th December 2023Engage Hub, the data-driven customer engagement and journey orchestration company, today announced a partnership with UK-based Contact Centre Software provider (CCaaS), MaxContact, to help organisations maximise cost savings, service levels and efficiency in contact centres.

The partnership involves collaboration on contact centre solutions, including using Engage Hub’s AI-powered Chatbot to provide 24/7, self-service capabilities for customers. Engage Hub’s solution enables clients to transform all their customer communications into efficient, cost-effective solutions to guarantee a personalised experience no matter the channel. AI-powered Chatbot play a key part in revolutionising customer service.

The solution enables clients to resolve queries, deliver more personalised engagement and achieve measurable customer experience improvements. Powered by the MaxContact Inbound Customer Engagement software to support excellence in the customer journey, the partnership provides measurable improvements in first-line support, contact centre optimisation, agent engagement and customer satisfaction.

Simon Brennan, VP Sales Europe at Engage Hub, said: “By combining the capabilities of two market-leading specialists, we’re creating a unique offering that provides organisations with enhancements across all areas of contact centre operations. This partnership with MaxContact is the latest Engage Hub venture aimed at offering the easiest integrations, the most comprehensive service and the best results.”

Ben Booth, CEO at MaxContact, added: “We’re excited to team up with Engage Hub to further strengthen our omni-channel contact centre CCaaS solution. Their automation, AI and machine learning advances will help MaxContact users reduce interaction handling costs and boost efficiencies, all while delivering a higher-quality and more seamless service across digital channels.”

Through the partnership, MaxContact customers will also have access to Engage Hub’s contact centre optimisation solution suite, which allows users to automate processes, boost self-service levels and improve call deflection rates based on their KPIs.

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About Engage Hub

At Engage Hub, we understand the challenges you face – from data silos to legacy systems and everything in-between.

Our intelligent, AI platform helps our clients to intuitively and effectively select the right solutions that work for their business – while delivering significant cost savings, improving operational efficiencies, cutting call centre waiting times and freeing agents to deal with more complex, valuable queries.

With innovation at the heart of our business, we have extensive experience in delivering journey orchestration and contact centre automation for some of the world’s most successful brands across all sectors, such as Sainsbury’s, Bank of Ireland, TIM, Medallia, Three Ireland and more.Our customer service and customer experience solutions have been widely recognised by independent market research firms such as Forrester. Now is the time to power your customer service with our cloud-based AI platform – and deliver effective solutions that work for you.

About MaxContact

MaxContact is a customer engagement technology company with a difference. It was founded in 2015 by a group of contact centre professionals who had become frustrated with providers that over promised and under delivered on features, support and resilience. It’s now one of the fastest growing contact centre specialists in the UK with a 97% CSAT rating. The company was ranked one of the top 50 fastest growing technology companies in the North by the Northern Tech Awards in 2021 and 2022 and has recently received the IT Vendor of the Year Award from BCS, The Chartered Institute for IT, and Computing Magazine.