Seamless customer experiences that balance technology with human touch. As organisations increasingly take a multi-channel approach to customer experience, examining how people interact with them digitally and by phone, this Caledonian Sleeper example is a timely reminder of how neglecting face-face interactions can be very damaging.
Customer Experience
Learn how AI and automation can help reduce chaos at the busiest time of the retail year.
Customer Experience
Here’s how to make exceptional customer service your competitive edge this Black Friday and Cyber Monday (with tips on automation, live chat and more.)
Customer Experience
Discover 3 key ways using professional services with your tech deployment can enhance customer experience and ROI.