On 11th February, the United Nations, partners worldwide, women and girls mark the International Day of Women and Girls in Science. This provides a great opportunity to reflect on the importance of the contributions by women in the technology sector to date and why more women need to be working in the sector for the UK’s future prosperity.
Customer Service Automation
Get practical and actionable tips on increasing cost savings and efficiency in your contact centre – while safeguarding the quality of service you offer.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.