Read about 3 challenges impacting the energy and utilities sector – and how the right digital transformation approach can help overcome them.
For years now, businesses have been investing in digital technologies to make them more efficient, more productive, more flexible and more connected. Digital transformation and a focus on customer experience can generate up to a 30% increase in customer satisfaction – and economic gains of up to 50%*.
But while organisations may have intellectually understood the need for digital transformation before, there’s no doubt that COVID-19 has created an urgent need to accelerate those plans – so that businesses don’t just survive, they thrive in these new conditions.
Download our practical whitepaper to:
• Discover how to deliver a high-quality customer experience (CX) through an iterative approach to digital transformation
• Learn how leveraging automation and self-service will achieve tangible results and measurable return on your digital investments
• Take a look at key CX considerations for digital transformation when planning your deployments
• Explore how orchestrating customer journeys in real-time will optimise your CX based on comprehensive evidence.
*McKinsey & Company