Disruption is now ever prevalent in the retail industry. The Future Customer report, published in The Times, discusses how the battle between big enterprises and agile customer-centric startups for consumers’ trust and data is beginning to define an industry.
Consumers are growing increasingly demanding for personalised messaging which is driving retailers to abandon the madness of mass Black Friday led promotions in favour of direct-to-customer messaging.
The Future Customer report discusses key areas where changes in customer expectations are having dramatic effects on the industry.
Customer Communications
The FCA’s motor finance redress scheme has a huge scope. How can financial firms manage, so they comply properly while supporting customers? Read on.
Customer Communications
By harnessing AI, you can move beyond one-size-fits-all marketing and deliver genuinely relevant interactions. Read about 4 CRM developments.
Operational Excellence
Agentic AI is set to transform customer service far more fundamentally than earlier AI waves. But there are risks as well as rewards.
