Email is one of the most pervasive digital channels, in fact the number of email users worldwide is forecasted to rise to 2.9 billion by 2019. With such a large database of users around the world and the total number of email sends reaching 105 billion a day, it has become increasingly important to ensure your email communications are cutting through the noise.
These email guidelines will help build a great foundation for your communication plans by providing you with the guidance you need to stop your emails landing in your customers spam folders.
Engage Hub’s Mark Grainger joined experts at the Mobile Ecosystem Forum to discuss messaging fraud. Here are the highlights.
This blog looks at the data security and privacy risks to be aware of when using generative AI tools like ChatGPT. Read now.
Read about how automatically capturing and analysing customer intent helps improve contact centre operations.