Email is one of the most pervasive digital channels, in fact the number of email users worldwide is forecasted to rise to 2.9 billion by 2019. With such a large database of users around the world and the total number of email sends reaching 105 billion a day, it has become increasingly important to ensure your email communications are cutting through the noise.
These email guidelines will help build a great foundation for your communication plans by providing you with the guidance you need to stop your emails landing in your customers spam folders.
Customer Experience
2026 isn’t the year to tinker with existing customer experience models: it’s the year to fundamentally rethink how CX creates measurable business value.
Customer Service Automation
Here are our top customer service predictions for 2026 - and how companies can stay ahead without getting swept up in the hype.
Customer Experience
The festive period is a golden opportunity for brands to delight customers, but it’s also a time of intense pressure. Here’s how you can make sure your customer experience (CX) sparkles this Christmas.