If you use IVR as part of your call handling, you need to think about NextGen IVR. It’s an essential upgrade when it comes to positive customer experience.
With GDPR on the horizon, businesses are expressing concerns over the pressures to prepare ahead of the 25th May. However, the process of compliance needn’t be so overwhelming as we’ll be demonstrating in this webinar. Join us as we share practical insights and advice about implementing data protection controls and measures in line with the new regulation. During the webinar we’ll be focusing on the following key points:
Tech-savvy professionals responsible for the use of customer data within an organisation looking to enhance and improve customer communications and experience.