Customer expectations and behaviours constantly evolve, meaning tried-and-tested communication tactics can stop cutting through the noise.
Simplify and scale the customer communications with Engage Hub’s suite of channels, enabling organisations to connect and engage with customers on the channel of choice, in real-time and a personalised way.
Deliver outstanding, automated customer service
Deliver outstanding, automated customer service over your telephony lines.
Our automated IVR/voice solutions use the latest NLP technology to allow customers to interact with a business in the most natural way. Using automation across telephony lines means that businesses reduce the amount of time call centre agents spend to try to resolve a query as customers can self-serve information and be routed to the appropriate group of agents.
Find out more here.
Instigate two-way SMS and MMS conversations with your customers
Instigate two-way SMS and MMS conversations with your customers.
Use Engage Hub’s SMS (Short Message Service) and MMS (Multimedia Messaging Service) to send straightforward and ubiquitous communications. Both channels are highly reliable with unparalleled reach, with virtually all mobile phones supporting them regardless of operating system or carrier. This universal compatibility ensures you can connect with almost anyone.
Get in touch to start using Engage Hub’s SMS/MMS services today.
Start sending contextually relevant emails that generate ROI
Start sending contextually relevant Emails that generate ROI.
Use Engage Hub’s Email capability to send helpful and genuinely compelling communications. We can help you get past spam filters – and to leverage real-time data, providing content that’s highly personalised and relevant, delivering a seamless experience for customers and valid metrics for your business.
Get in touch to start using Engage Hub’s E-mail services today.
Create two-way WhatsApp conversations for customer support
Create two-way WhatsApp conversations for customer support.
Convenient, secure and interactive, WhatsApp is the primary messaging app for more than 2.8 billion people around the globe and is fast becoming an essential communication channel for customer-focused businesses.
Cheap and convenient, WhatsApp delivers a range of benefits when it comes to improving the customer experience and building trust. With Engage Hub, it’s easy to integrate WhatsApp into your business communication strategy by integrating an AI-powered Chatbot to offer automated customer support. And you can send branded rich communications – from service alerts and delivery updates through to marketing offers and fraud checks, helping reinforce your brand and boost campaign effectiveness.
Discover more here.
AI-powered UI for agents to seamlessly manage customer queries
AI-powered UI for agents to seamlessly manage customer queries
Live Web Chat – when done well – can be a powerful tool to help you diversify your customer service offering and speed up resolution. It lets customers communicate with you while they get on with other tasks – a must in our busy, on-the-go world.
Driven by cutting-edge artificial intelligence, Web Chat powers fully automated chatbots and virtual agents that provide website visitors with a quick and easy way to get their questions answered. It provides a personalised self-service experience that nurtures customers along their journey, improving an organisation’s operational efficiency and reducing costs by freeing up human agents for more complex queries.
The Web Chat widget is aimed at organisations from all industries and can be fully customised to meet the needs of an individual organisation and ensure the tone and design of the chatbot is in line with an organisation’s brand.
Learn more here.
Send instant messages via WeChat and Messenger
Send instant messages via Messenger and WeChat
Messenger and WeChat are a powerful customer service tools, offering extensive features that enhance communication and customer engagement. These include:
Find out more here.
Design, edit and publish mobile responsive landing pages in minutes
Design, edit and publish mobile responsive landing pages in minutes
A landing page is a dedicated web page destination customers arrive at after clicking on a link from an email or a channel. Unlike regular web pages, which often serve multiple purposes and encourage exploration, landing pages are designed with one clear objective in mind and call to action.
Get in touch to find out more.
Support IOS/android applications and API integrations
Support IOS / Android applications and API integrations
Push notifications are versatile. From displaying the latest sports scores to encouraging a user to download a coupon or letting them know about a flash sale, they’re a useful tool for a diverse range of sectors and businesses.
Done right, push notifications are linked to a particular moment in time and are targeted at a select user base, boosting customer engagement and nurturing a strong customer relationship.
Find out more here.
Support rich card carousels/RCS messages via Synapse
Support rich card carousels and messages via RCS.
RCS (Rich Communication Messaging) & RBM (RCS Business Messaging) is a two-way
messaging channel enables you to not only provide rich, high-quality campaigns to customers but, with features like suggested replies & actions provide an amazing channel for support through AI-powered Chatbot.
With Engage Hub, you can send high-resolution photos and videos through the use of rich cards and carousels directly to your customers native Android messaging application rivalling what’s available across other OTT channels such as, Messenger, WhatsApp and iMessage/Apple Business Chat.
Find out more here.
Extend chatbot capability to your website for fully cross-channel experiences
Extend Chatbot capability to your website for fully cross-channel experience.
Live Web Chat – when done well – can be a powerful tool to help you diversify your customer service offering and speed up resolution. Live Web Chat lets customers communicate with you while they get on with other tasks – a must in our busy, on-the-go world.
What’s more, while answering calls and replying to emails can take a long time, responding to Web Chat messages is much quicker – not least because customers are usually in a hurry and so give you all the relevant information more speedily. That means agents can get through more queries, saving time and ultimately money.
Learn more here.
Support customers through X’s Direct Message functionality and Engage Hub’s NLP technology
Support customers through X’s Direct Message functionality using our native NLP technology
X remains a powerful tool for customer service due to its public nature and real-time communication capabilities. Its features allow you to engage with customers openly and transparently, while also providing private communication options.
Find out more here.
Quickly and easily configure bespoke integrations our one stop shop API suite
Quickly and easily configure bespoke integrations with one stop shop API suite
API – or Application Programming Interface – is not just another techie acronym, they are the backbone of digital businesses. Every time your customers connect with multiple systems from one place, whether they’re aware of it or not, these systems are talking to each other using APIs.
There are myriad ways in which APIs can help improve your customer journeys and customer experiences. If you’ve ever found yourself wishing you could just combine 2 data sources, the chances are an API can make it a reality.
Get in touch to find out more.
With Engage Hub, it’s easy to integrate WhatsApp into your business communication strategy, giving you a simple way to engage with your customers.
Integrate an AI-powered chatbot, offering automated customer support. And you can send branded rich communications – from service alerts and delivery updates through to marketing offers, secure one-time password and fraud checks, helping reinforce your brand and boost campaign effectiveness.
Key features include:
RCS (Rich Communication Messaging) & RBM (RCS Business Messaging) is a two-way messaging channel enabling you to not only provide rich, high-quality campaigns to customers but to nurture relationships and boost campaign ROI.
By using RCS through Engage Hub, you can maximise your campaign results by over 40%, with nearly 90% delivery rate for RBM-enabled handsets.
Key features include:
Forrester, a leading global research and advisory firm, has recognised Engage Hub in their latest Cross-Channel Marketing Hubs vendor landscape report. The report provides a selection of vendors for marketers looking to use cross-channel solutions to create personalised and meaningful experiences.
Forrester Now Tech: Cross-Channel Marketing Hubs
Integrate an Engage Hub’s AI-driven Chatbot to automate customer support and cross-channel communications – from service alerts and delivery updates through to marketing offers and fraud checks, helping reinforce your brand, digitalise first-line support, avoid smishing attempts and boost campaign effectiveness.
Working across all channels – SMS, email, WhatsApp, RCS and more – you can ensure the highest rate of contact on the customers desired channel, based on their preferences and previous interaction.
The service allows you to automatically select the most appropriate communication channel then, it automatically moves through other available channels until a successful contact has been made.
It’s important you build testing and optimisation into your cross-channel communication strategy approach.
Engage Hub’s Customer Journey Tracker gives you a real-time, holistic view of how customers are engaging with different touchpoints and communication channels. You can see which offers on which channels are most effective at nurturing, track KPIs, engagement rates, customer drop offs within campaign journey, read receipts, real-time campaign feedback and use that as a foundation for automating personalised journeys.
Is it a good idea to use WhatsApp for business?
In short, yes. WhatsApp for business is a real-time communication channel. With an open rate of above 90%, WhatsApp is one of the best examples to take advantage of Engage Hub’s NLP-engine for seamless two-way conversations. The channel is also not as transactional as SMS and email, meaning it’s far less costly to the business and often 2/3 times more expensive depending on location.
How secure are the channels?
Unlike Email or SMS/MMS, WhatsApp offers end-to-end encryption and verified business profiles. It’s therefore ideal for instilling trust in your customers, as it provides peace of mind that personal details remain secure. Particularly for requirements such as fraud checks, it gives the perfect combination of convenience and protection.
What is a channel strategy CX?
A cross-channel CX strategy allows consumers to engage with the business through their chosen channels while maintaining a seamless transition throughout the interaction. As a result, it improves consumer satisfaction and is the most effective approach for client retention.
How easy is it to get started with WhatsApp set up?
Our professional services team is available to support you with set up in less than 48 hours, using existing templates so that you can build stronger relationships with customers in matter of days.
Customer Communications
Next-gen messaging channel RCS gives you an easy way to deliver engaging, rich content – so you can nurture relationships and boost campaign ROI.
Customer Communications
Read why you should integrate WhatsApp into your marketing and customer experience strategy.
Customer Communications
Follow this strategic framework to achieve maximum value and customer satisfaction from messaging apps.