London, UK, 16th November 2022 – Engage Hub, the data-driven journey orchestration company, today announced that it has been named as a supplier within the Crown Commercial Service’s G-Cloud 13 Framework.
G-Cloud 13 is an online catalogue where public sector customers can buy cloud-based computing services such as hosting, software and cloud support. This includes many off-the-shelf, pay-as-you-go cloud solutions.
Engage Hub’s real-time journey orchestration and cross-channel communications solutions deliver improved customer experience (CX) and operational efficiencies, along with a dedicated agile team offering rapid journey automation for enterprise companies and public sector organisations.
Other benefits include:
- Improved CSAT, NPS and Customer Experience scores
- Reduced call centre costs
- Reduced call duration and call waiting times
- Improved resolution times
- Improved campaign optimisation
- Real-time journey optimisation
Mark Harris, Head of Government Partnerships at Engage Hub, comments: “Having previously featured on the G-Cloud 12, I am delighted to see Engage Hub meet the requirements to feature in the G-Cloud 13 Framework. At Engage Hub, we have an established track record of delivering unique and tailored digital transformation programmes for clients across multiple sectors. This framework agreement allows us to continue to bring our solutions and expertise to the public sector and work towards achieving their digital goals.”
Mark concludes, “We recognise that digital transformation in local authority is demanding, and the ability to deliver innovative solutions efficiently and securely when looking to meet government standards is a must. By embracing the digital mindset, local authority organisations will drive digital transformation in a measured, efficient way – while delivering better value to stakeholders and constituents alike.”
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About Crown Commercial Service, G-Cloud 13 Framework
“G-Cloud 13 will replace G-Cloud 12. It will continue to provide a large variety of cloud-based services from a range of suppliers. Services include:
- cloud hosting
- cloud software
- cloud support
G-Cloud 13 will run for 12 months from 9 November 2022, although we reserve the right to extend the agreement up to a maximum of 12 months after this date. Any call-off contract will initially last for a maximum of up to 36 months. You do have the option to extend once by up to 12 months but you must specify this in the initial contract terms. The total call-off length should not be for more than 48 months (4 years). This includes the initial call-off duration plus the extension option. Certain restrictions apply to central government contract extensions.”
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