Retail.

Engage customers at every stage of their life cycle in real-time with personalised, targeted communications.

How do I build consumer loyalty?

Keep customers coming back for more, by delivering an experience that is built around them. They want to know they can get the information they need, at the right time and in the right place. With our Synapse technology, powered by AI, you can integrate this demand for convenient communications into the customer experience and deliver relevant messages at every point in the customer lifecycle.

How do I deliver the ultimate customer experience both in-store and online?

One in four customers would shop elsewhere if they had a poor in-store shopping experiences while ‘spray and pray’ marketing campaigns caused nearly half of consumers to unsubscribe from retailers’ comms. In order to retain your customers, it’s time to get personal. With Engage Hub, you can send highly-relevant offers and timely messages, based on your customers’ preferences, whether your customer is shopping online or walking past your store.

Topaz

Topaz play the loyalty card with highly targeted SMS campaigns

How do I make shopping experiences mobile-first?

Half of online sales now happen on mobiles. Despite the small screen, shoppers still demand a content-rich and engaging experience. With Engage Hub, you can maximise mobile communications including SMS, push and messenger notifications, along with mobile-responsive landing pages, so you never miss a chance to engage your audiences.

How do I tailor experiences for each customer?

No customer journey is the same. With Engage Hub’s Touchpoint Tracker, you can visualise and map each individual customer journey thanks to customer data which identifies which channels, integrations and services are getting the highest levels of customer engagements.

The Contact Company

A seamless customer experience with call centre technology

Sainsbury’s

Sainsbury’s streamlines inbound call handling process with data-driven IVR

Operational Excellence
How do I comply with new regulations such as GDPR?

GDPR may come with its challenges, but it is also an opportunity to transform your data processes. When you handle your customers’ data efficiently and effectively, you show that you take their privacy seriously. Stricter rules on consent also help you communicate in a more targeted way. With Engage Hub, all your communication channels are brought into a single platform so that you can connect data silos and manage and export customer data easily.