Customers are seeking convenient, digital self-service options first and organisations face mounting pressure to reduce costs. From WhatsApp and SMS to voice and Web Chat, all these channels can offer effective and efficient 24/7 help and self-service when implemented using our AI-powered cross-channel Chatbot.
Instead of having customers wait on hold, why not have our Chatbot resolve their issue as they wait in the queue to speak to an agent? If they’re on the go, why not direct them to WhatsApp or Web Chat or other digital channel of their choice? Whether they’re checking order status, managing their account or dealing with fraud alerts, customers expect to achieve their goals quickly and conveniently and at lower cost for your business.