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Digital Transformation

Customer Experience

3 Trends Shaping Customer Experience in 2022

By Ray Tierney 10 January 2022

As we move into 2022, be guided by these 3 customer experience trends that will help drive revenue and loyalty.

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Customer Experience

3 Customer Experience Technology Predictions for 2022

By Karen Waters 3 December 2021

These 3 technologies will help drive operational efficiency, boost revenue and enable fantastic customer experiences in 2022.

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Customer Experience Image to support the blog. A lady in her kitchen smiling while doing online shopping on her phone and/or paying with her credit card.

How to avoid a fragmented retail customer experience

By Simon Brennan 28 May 2021

When it comes to the retail customer experience, it’s not just about individual touchpoints. Here’s how deliver a seamless journey.

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Digital Transformation

Developing Your Digital Transformation into a 3 Step Action Plan

By Karen Waters 9 November 2020

Digital transformation no longer has to be a costly initiative. In this blog, we take a look at key customer experience (CX) considerations for digital transformation when planning your deployments. Read now.

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Digital Transformation

Digital Transformation for SMEs: The Cost-Effective Approach

By Rachel Ryan 30 October 2020

Read how SMEs can drive digital transformation in a way that minimises stress and maximises profits.

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Digital Transformation

Digital Transformation in the Energy & Utilities sector: How to Seize Opportunities

By Simon Brennan 19 October 2020

Read about 3 challenges impacting the energy and utilities sector – and how the right digital transformation approach can help overcome them.

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