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Customer Service Automation

Customer Service Automation

How to Build Automation into Your Customer Processes

By Chris Crombie 16 July 2019

Read the 4-step process for incorporating automation into business processes to improve customer experience and boost operational efficiency.

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Customer Service Automation

Which Customer Processes Should You Automate?

By Karen Waters 2 July 2019

Automation helps businesses improve customer experience and operational efficiency. Follow these 4-steps to decide which processes to automate.

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Customer Service Automation

HMRC Shows the Importance of Multichannel Customer Service

By Chris Crombie 13 May 2019

HMRC has come under fire for its extended call wait times and lack of digital customer service. Here’s what you can learn from their situation.

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Customer Service Automation

Is Self-Serve Customer Service the Way Forward?

By Karen Waters 23 November 2018

87% of businesses say self-serve customer enquiries are a priority. In this article, we look at the drive towards automation and the implications for businesses.

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Customer Service Automation

How APIs Help Improve Customer Engagement

By Nicola Pero 17 October 2018

APIs are a vital tool in the customer experience arsenal, helping you remove friction and maximise personalisation. Here’s how they work (and how they help).

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Customer Service Automation

Complaints Handling and the Unnecessary Risk of Lost Revenue

By Simon Brennan 11 October 2018

Don’t risk losing loyal customers because of inadequate complaints handling procedures. Here are 3 simple complaints handling processes you can put in place.

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