< Return to Resources

Customer Journey

Customer Journey

3 Post-COVID Challenges Facing MNOs (and How to Overcome Them)

By Mark Sawyer 23 October 2020

Read how MNOs can build loyalty, manage high enquiry volumes and ensure a seamless customer journey across channels.

Read More >
Customer Journey

Now it’s the time to understand your brand from your customers’ perspective.

By Engage Hub expert 17 August 2020

The more you know about your customers, the better your chances of exceeding their expectations. Check out our recent infographic on how to delivery compelling, intelligent customer journeys - across all customer touchpoints and in real-time.

Read More >
Customer Journey

What’s the difference between customer journey mapping and customer journey orchestration?

By Karen Waters 17 July 2020

Customer journey mapping and orchestration help overcome 2 major customer experience challenges. Read about what they are and how you can benefit from each.

Read More >
Customer Journey

Customer Journey Orchestration in 3 Steps

By Chris Crombie 19 June 2020

A best-practice approach to customer journey tracking helps you foster loyalty, boost revenue and improve operational efficiency. Here’s how to do it.

Read More >
Customer Journey

Payment Management: How Energy & Utility Companies Can Boost Efficiency & Drive Customer Engagement

By Simon Brennan 27 April 2020

Payment management technology can help energy and utility companies improve their service and support vulnerable customers – while managing margins. Read how.

Read More >
Customer Journey

Retail Customer Experience: Disruption vs Evolution

By Simon Brennan 6 June 2019

How can retailers compete in challenging market conditions? This article looks at practical ways to foster customer relationships and improve customer experience.

Read More >