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Customer Experience

Customer Experience

The importance of putting the customer at the heart of the retail experience

By Engage Hub expert 23 March 2018

Consumers are constantly connected and want to interact with retailers when, where and how they choose.As a result, the retail environment is changing at rapid pace in order to remain competitive.

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Customer Experience

AI, Marketing and the Customer Experience

By Engage Hub expert 20 February 2018

Whichever side of the debate you stand on, there’s no denying the growing influence of artificial intelligence (AI). With the power to sift through huge amounts of data, businesses from all sectors can use AI to extract patterns that might take humans years to detect. And if you’re in the retail, fi

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Customer Experience

You can’t be serious (about customer experience in the financial services industry)!

By Engage Hub expert 25 January 2018

Worryingly, a third of British consumers believe that the financial services industry doesn’t take customer experience seriously. So what needs to be done to change this?

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Customer Experience

Why Location Intelligence Holds the Key to MNO Success

By Mark Sawyer 1 January 2018

It’s a challenging time to be a mobile network operator (MNO). Despite investing over $700 billion in infrastructure investment during the last 10 years, revenue growth has stagnated and margins have declined. The main reason? Market saturation.

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Customer Experience

5 Customer Experience Technology Predictions for 2018

By Engage Hub expert 21 December 2017

When it comes to customer experience technology, 2017 was the year of AI and Chatbots. Their rising popularity – driven by customer demand – has been a catalyst for enterprises to expand their offerings and adopt new tools that transform capabilities and processes.

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Customer Experience

Naughty or Nice: why are customer’s retail experiences getting worse?

By Engage Hub expert 19 December 2017

We live in an era in which user experience (UX) is king, and at no time is that more important than Christmas. Time poor consumers are under huge pressure to get a massive amount of shopping done in a very short space of time and want their experience to be as seamless as possible.

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