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Customer Experience

Customer Experience

3 Lessons from Asia-Pacific Customer Experience Technology

By Engage Hub expert 3 July 2018

Here are 3 lessons we can learn from developments in Asia and the Pacific region (APAC).

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Customer Experience

5 Ways to Measure Customer Experience

By Engage Hub expert 26 June 2018

You need a more holistic approach to measure CX, and these 5 metrics will help you get that clear overall picture.

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Customer Experience

Who Should Own the Customer Experience?

By Engage Hub expert 20 June 2018

Customer experience touches so many aspects of an organisation. So who should ‘own’ it to ensure maximum effectiveness? Here we look at the common choices.

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Customer Experience

3 Takeaways from the CMO Insight Summit

By Engage Hub expert 11 June 2018

In April, I attended the ever-practical CMO Insight Summit, an event that brings together senior marketers and business leaders from companies worldwide to discuss current challenges and emerging opportunities. Read more.

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Customer Experience

How to Use Data to Improve the Retail Customer Experience.

By Engage Hub expert 22 May 2018

Don’t leave customer experience to guesswork. Here are 5 ways you can use data to improve your customer experience.

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Customer Experience

Shall we? A tale of using location data to offer delayed commuters a nice cold can of Gordon’s G&T

By Mark Sawyer 6 April 2018

Find out how Engage Hub helped Weve to deliver an innovative mobile campaign that utilised train delays as the trigger point to prompt commuters to buy a can of Gordon's G&T.

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