Worryingly, a third of British consumers believe that the financial services industry doesn’t take customer experience seriously. So what needs to be done to change this?
It’s a challenging time to be a mobile network operator (MNO). Despite investing over $700 billion in infrastructure investment during the last 10 years, revenue growth has stagnated and margins have declined. The main reason? Market saturation.
When it comes to customer experience technology, 2017 was the year of AI and Chatbots. Their rising popularity – driven by customer demand – has been a catalyst for enterprises to expand their offerings and adopt new tools that transform capabilities and processes.
We live in an era in which user experience (UX) is king, and at no time is that more important than Christmas. Time poor consumers are under huge pressure to get a massive amount of shopping done in a very short space of time and want their experience to be as seamless as possible.
If the customer’s always right, then it’s time to start listening to them
